I'm incredibly drawn to providing personalised customer experience. I'm passionate about beauty and fashion not just for the products/clothes, but for the people. I thrive on connecting with each person, understanding their individual personalities and ambitions, and helping them discover products that truly enhance their unique style, rather than overshadowing it. I am looking for an environment to blend my love for beauty & fashion, my communication skills, and my desire to offer thoughtful, tailored recommendations.
Drove significant audience growth and engagement with strategic beauty tutorials and budget friendly reviews • Built a 3,000+ strong beauty community with 290,000+ likes and a 49.4% average engagement rate, fueled by beginner-friendly tutorials and affordable product reviews. • Developed beginner-friendly makeup tutorials, including celebrity-inspired looks and influencer routines which garnered an average Click Through Rate of 61.8% • Achieved viral reach with tutorials exceeding 100,000 views and 34,000+ search views for budget-friendly beauty dupes, driving significant engagement.
Provided exceptional service and built lasting customer relationships driving sales growth • Delivered exceptional customer service in a niche luxury jewelry online store, consistently surpassed monthly sales targets by 7-9% with a customer satisfaction rating of 97% • Built long-term customer relationships through personalized service for 500+ customers and contributed to a 5% increase in client retention which drove repeat purchases. • Collaborated with the team to implement upselling strategies which boosted average transaction value by 3%.
Delivered high-quality online retail experiences for an Eyewear & Prescription brand, achieving outstanding CSAT and contributing substantially to sales • Assisted over 500 clients in selecting eyewear products tailored to their needs which resulted in a Customer Satisfaction Score (CSAT) of 97%(0 • Curated 100+ online sales monthly and ensured timely fulfillment and accurate product delivery. • Collaborated with the marketing team to create visually appealing and informative content for social media campaigns which contributed to 57.4% of total orders in 2022.