Amir Rahman
I deliver exceptional customer service and consistently exceed sales targets in fast-paced luxury retail, specialising in premium fragrance. Skilled in face-to-face consultations, product recommendations, and maintaining high brand standards, I adapt quickly to new teams and thrive in dynamic environments to ensure outstanding shop floor experiences.
Worked within the Perfume & Fragrance department of a flagship Central London department store, delivering face-to-face consultations to a high volume of customers across premium and luxury fragrance brands. • Consistently met and exceeded personal and team sales targets by proactively engaging customers, identifying their preferences, and recommending and upselling suitable fragrance and gifting products. • Built in-depth product knowledge across multiple brands to provide tailored, expert recommendations, improving customer satisfaction and encouraging repeat custom. • Maintained counter presentation and stock levels to luxury brand standards, and processed transactions accurately during high-footfall trading periods, including peak seasonal events. • Worked full-time (40 hrs/week) with consistent reliability and punctuality, supporting colleagues and maintaining composure in a fast-paced, target-driven retail environment. • Developed strong persuasive communication, relationship-building and problem-solving skills through sustained face-to-face customer engagement.
Welcomed and greeted customers on arrival, creating a positive first impression and ensuring a warm, efficient start to their experience in a high-footfall restaurant. • Took food and drink orders accurately and confidently, maintaining a consistently high standard of service. • Maintained high standards of cleanliness and presentation, including promptly clearing and resetting tables, to support smooth table turnover during busy service periods. • Worked full-time (35+ hrs/week) across varied shifts, demonstrating reliability, punctuality and flexibility in a demanding, high-footfall restaurant environment. • Collaboratively worked well within a team to keep service flowing smoothly during peak periods, directly contributing to customer satisfaction and repeat visits. • Developed strong face-to-face communication, teamwork and customer service skills through continuous interaction with a diverse, high-volume customer base — directly transferable to retail and sales environments.