Hello, I am ADELEYE OLATUNJI ADEDEJI, a resourceful manager passionate about people management, offering in-depth experience and a rich blend of customer service, process improvement, personnel management and leadership talents gained from 15 years' experience working for top companies in the customer service, sales, manufacturing and logistics industry. I am a results-oriented and customer-focused professional maintaining a high level of professionalism and efficiency to minimise customer dissatisfaction, provide unparalleled customer service level, and win customer loyalty by strategically managing operations and implementing process improvements. I'm a dedicated team player with a collaborative leadership style, fostering long- term partnerships with a variety of teams, clients, management, and stakeholders. I am a forward-thinking leader successful at training and mentoring employees to promote a culture of collaboration, excellence, and continuous improvements. I will add strong value to your organisation by bringing:  First class strategic and, analytical abilities overseeing daily operations and implementing effective customer service procedures ensuring customer satisfaction/loyalty while delivering quality and excellent services.  Unmatched expertise leveraging IT expertise to develop innovative and quality procedures that measure and improve customer service cycle from cash, to order generation, processing, and delivery.  Committed to developing service procedures, policies, and standards to improve service excellence as well as providing operational and administrative assistance and support to ensure smooth service delivery to customers.  Highly passionate demonstrating in-depth industry experience and knowledge executing responsibilities and maximising existing relationships/networks across the region facilitating the achievement of company objectives  Excellent abilities managing and nurturing sustainable relationships with teams, executive management, stakeholders, and customers across multiple channels to achieve business goals and objectives. My area of expertise includes: Customer Service, Excellent Communication Skills, Cross-Functional Leadership, Team Leadership/Management, Customer Experience, Operational Improvement, Process Improvement, Customer Success, Courteous Demeanour, People Management, Coaching/Training, Telephone Etiquette. Feel free to email me at olta1 1@gmail.com or call me at +447984917329 or +2348022228863