Hello, I am ADELEYE OLATUNJI ADEDEJI, a resourceful manager passionate about people management, offering in-depth experience and a rich blend of customer service, process improvement, personnel management and leadership talents gained from 15 years' experience working for top companies in the customer service, sales, manufacturing and logistics industry. I am a results-oriented and customer-focused professional maintaining a high level of professionalism and efficiency to minimise customer dissatisfaction, provide unparalleled customer service level, and win customer loyalty by strategically managing operations and implementing process improvements. I'm a dedicated team player with a collaborative leadership style, fostering long- term partnerships with a variety of teams, clients, management, and stakeholders. I am a forward-thinking leader successful at training and mentoring employees to promote a culture of collaboration, excellence, and continuous improvements. I will add strong value to your organisation by bringing: First class strategic and, analytical abilities overseeing daily operations and implementing effective customer service procedures ensuring customer satisfaction/loyalty while delivering quality and excellent services. Unmatched expertise leveraging IT expertise to develop innovative and quality procedures that measure and improve customer service cycle from cash, to order generation, processing, and delivery. Committed to developing service procedures, policies, and standards to improve service excellence as well as providing operational and administrative assistance and support to ensure smooth service delivery to customers. Highly passionate demonstrating in-depth industry experience and knowledge executing responsibilities and maximising existing relationships/networks across the region facilitating the achievement of company objectives Excellent abilities managing and nurturing sustainable relationships with teams, executive management, stakeholders, and customers across multiple channels to achieve business goals and objectives. My area of expertise includes: Customer Service, Excellent Communication Skills, Cross-Functional Leadership, Team Leadership/Management, Customer Experience, Operational Improvement, Process Improvement, Customer Success, Courteous Demeanour, People Management, Coaching/Training, Telephone Etiquette. Feel free to email me at olta1 firstname.lastname@example.org or call me at +447984917329 or +2348022228863
Open to relocation
Open to Full-time work
Head: Customer Service Management
Lafarge Africa PLC a member of the Holcim Group
May 2017 - Present
I sit within the supply chain and commercial directorates and I'm accountable for the Cash to Order process, Rebate Management, Sales Administration, On-Time Delivery, Relationship & Complaint Managem...
Acting Country Head: ACCA Nigeria
Dec 2016 - May 2017
Within this role I was responsible for supporting and leading the Nigerian Team in the delivery of our KPIs including initial student registrations, exam uptake & progression, events and activities th...
Regional Customer Service Manager: Sub Saharan Africa
Nov 2014 - May 2017
I was responsible for process improvements to ensure premium Customer Experience throughout the student journey and member life cycle. My role directly impacts customer retention and loyalty and as su...
Head: Customer Service Operations (Africa)
Centum Learning Limited
Aug 2013 - Nov 2014
Responsible for providing strategic direction for Centum CS operations across 15 countries in Africa which include Nigeria, Ghana, Sierra Leone, Gabon, Burkina Faso, Niger, Chad, DRC, Congo B, Malawi,...
Customer Service Operations Lead (West Africa)
Centum Learning Limited
Apr 2013 - Jul 2013
Responsible for providing strategic direction to the operations in Nigeria, Ghana, Sierra Leone, Gabon, Burkina Faso, Niger & Chad. Responsible for capacity building & development of Trainers in the R...
Order to Cash
Supply Chain Management
Customer Relationship Management (CRM)
Learning & Development Solutions
Coaching for Excellence