Olatunji Adeleye



Olatunji Adeleye

Head: Customer Service Management

Current Location

King's Lynn, UK

Olatunji is available for work

Hello, I am ADELEYE OLATUNJI ADEDEJI, a resourceful manager passionate about people management, offering in-depth experience and a rich blend of customer service, process improvement, personnel management and leadership talents gained from 15 years' experience working for top companies in the customer service, sales, manufacturing and logistics industry. I am a results-oriented and customer-focused professional maintaining a high level of professionalism and efficiency to minimise customer dissatisfaction, provide unparalleled customer service level, and win customer loyalty by strategically managing operations and implementing process improvements. I'm a dedicated team player with a collaborative leadership style, fostering long- term partnerships with a variety of teams, clients, management, and stakeholders. I am a forward-thinking leader successful at training and mentoring employees to promote a culture of collaboration, excellence, and continuous improvements. I will add strong value to your organisation by bringing:  First class strategic and, analytical abilities overseeing daily operations and implementing effective customer service procedures ensuring customer satisfaction/loyalty while delivering quality and excellent services.  Unmatched expertise leveraging IT expertise to develop innovative and quality procedures that measure and improve customer service cycle from cash, to order generation, processing, and delivery.  Committed to developing service procedures, policies, and standards to improve service excellence as well as providing operational and administrative assistance and support to ensure smooth service delivery to customers.  Highly passionate demonstrating in-depth industry experience and knowledge executing responsibilities and maximising existing relationships/networks across the region facilitating the achievement of company objectives  Excellent abilities managing and nurturing sustainable relationships with teams, executive management, stakeholders, and customers across multiple channels to achieve business goals and objectives. My area of expertise includes: Customer Service, Excellent Communication Skills, Cross-Functional Leadership, Team Leadership/Management, Customer Experience, Operational Improvement, Process Improvement, Customer Success, Courteous Demeanour, People Management, Coaching/Training, Telephone Etiquette. Feel free to email me at olta1 1@gmail.com or call me at +447984917329 or +2348022228863

  • Brands Olatunji has worked with
    • Lafarge Africa PLC a member of the Holcim Group
    • ACCA
    • Centum Learning Limited
    • Airtel Nigeria
    • Zain
    • VMobile
    • Community Secondary School
    • Physics & Mathematics Teacher
    • Telnet Enterprise Systems
  • Olatunji's past titles
    • Head of Customer Service
    • Country Head
    • Regional Manager
    • Head Of Service Operations
    • Customer Service Lead
    • Customer Operations Manager
    • Sales Training Consultant
    • Customer Service Sales Support
    • Training Team Lead
    • Call Center Specialist
    • Director of Studies
    • Network System Engineer
    • Employee
Work Preference
Location Preference

Open to relocation

Work Pattern

Open to Full-time work

Employment Preference
  • Freelance Assignments
  • Hourly Consulting
  • Permanent Positions

Head: Customer Service Management

Lafarge Africa PLC a member of the Holcim Group

May 2017 - Present

I sit within the supply chain and commercial directorates and I'm accountable for the Cash to Order process, Rebate Management, Sales Administration, On-Time Delivery, Relationship & Complaint Managem...

Acting Country Head: ACCA Nigeria


Dec 2016 - May 2017

Within this role I was responsible for supporting and leading the Nigerian Team in the delivery of our KPIs including initial student registrations, exam uptake & progression, events and activities th...

Regional Customer Service Manager: Sub Saharan Africa


Nov 2014 - May 2017

I was responsible for process improvements to ensure premium Customer Experience throughout the student journey and member life cycle. My role directly impacts customer retention and loyalty and as su...

Head: Customer Service Operations (Africa)

Centum Learning Limited

Aug 2013 - Nov 2014

Responsible for providing strategic direction for Centum CS operations across 15 countries in Africa which include Nigeria, Ghana, Sierra Leone, Gabon, Burkina Faso, Niger, Chad, DRC, Congo B, Malawi,...

Customer Service Operations Lead (West Africa)

Centum Learning Limited

Apr 2013 - Jul 2013

Responsible for providing strategic direction to the operations in Nigeria, Ghana, Sierra Leone, Gabon, Burkina Faso, Niger & Chad. Responsible for capacity building & development of Trainers in the R...

  • Order to Cash


  • Customer Experience


  • Supply Chain Management


  • Customer Relationship Management (CRM)


  • Learning & Development Solutions


  • Coaching for Excellence


  • Performance Management




Not specified.

Join 20,000+ experts on the only talent platform exclusively for fashion & luxury

Help CentreStatus

* All talent characters appearing on our marketing website are fictitious to protect the privacy of our community. Whilst representative of the talent on Dweet, any likeness to real persons is purely coincidental.

© 2023 Dweet LTD. All rights reserved.