Wilfred Dsouza

MSc International Business - Kingston University

A fashion aficionado with a business degree, I thrived as a sales assistant and cashier at Zara, seamlessly marrying my passion for style with a strong business foundation. My dynamic role enhanced my customer-centric approach and deepened my understanding of retail operations. Adept at recognizing trends, I actively contributed to successful sales strategies while fostering positive customer relationships.Armed with academic knowledge and hands-on experience, I am eager to channel my unique skill set into a role that values both creativity and strategic thinking. My proven ability to navigate the intersection of fashion and commerce positions me as an asset to any forward-thinking fashion enterprise. I am driven to bring a perfect blend of innovative flair and business insight, ensuring not only style success but also financial growth.

Previous Brands
Athena Education (IOM) PLC
Hard Rock
Work Experience
Sales Assistant
Mar ‘24 - Now
Hard Rock

• Engaged with customers to enhance their shopping experience by providing friendly and personalized assistance, resulting in a 15% increase in customer satisfaction scores. • Assisted customers in selecting merchandise, offering product knowledge, and processing transactions accurately, contributing to a 10% boost in sales revenue. • Maintained cleanliness and organization of the retail space, handled customer inquiries professionally, and collaborated with team members to achieve sales targets, leading to a 20% improvement in overall store efficiency.

Retail sales associate cashier
May ‘22 - Sep ‘23

• Operated the cash register efficiently, processing an average of 150 transactions daily with a 99% accuracy rate. Also managed the closing procedures for all cash registers and generated end-of-day reports. • Orchestrated seamless collaboration within the sales team, driving a 10% surge in annual revenue by exceeding monthly sales targets and delivering unparalleled customer service to 50 daily inquiries, resulting in a 95% satisfaction rate. • Maintain the store's aesthetic appeal and functionality by consistently ensuring shelves are fully stocked, displays are visually enticing, and cleanliness standards are upheld, resulting in a significant 20% drop in customer complaints regarding store presentation.

Trading Assistant
Feb ‘22 - May ‘22

• Optimized sales floor presentation through consistent stocking and organization, contributing to a 15% boost in customer satisfaction surveys. • Championed a flexible approach to working schedules, and volunteering for extra shifts, which streamlined operations during peak business periods, reducing reliance on external staffing by 20%.

Business Associate
Jan ‘18 - Oct ‘21
Athena Education (IOM) PLC

Athena Education Investment LLC, DUBAI • Sales Associate (01/2018) - (10/2021) • Streamlined administrative processes by preparing over 50 sales documents, reports, and presentations monthly, resulting in a 20% increase in efficiency. • Managed and responded to an average of 30 client inquiries per day via phone, email, and in-person meetings, achieving a 95% satisfaction rate with prompt and accurate information delivery. • Maintained and updated client databases and CRM systems, overseeing 500+ client interactions monthly and achieving a 98% accuracy rate in data management, supporting effective client relationship management and strategic planning.

Retail Experience
Retail Category
High street
Work Environment
Department store
Shopping centre
Product Category
Client Help
Complaint handling
Client Advising
Cash register
Returns & Exchanges
Online orders fulfilment
Product demos
Inventory control
Delivery processing
Stockroom management
Stock control
Product setup
Order preparation
Store Maintenance
Open/closing store
English - Fluent
Education & Training
Kingston University
‘22 - ‘23
St. Joseph's College (Autonomous) Devagiri, Calicut
‘13 - ‘16
Bachelor of Business Administration - BBA