Isabella Petracca
I have extensive retail experience across high street and luxury settings, excelling in customer service, sales, and team support. Skilled in upselling, styling, and adapting quickly to fast-paced shop floors, I thrive on delivering personalised service and meeting diverse customer needs. Fluent in English.
Delivered personalised customer service and styling, helping customers find products suited to their needs and preferences. Supported the Store Manager with day-to-day team coordination and helped maintain a positive, customer-focused store environment. Consistently supported sales targets by engaging customers, recommending products and identifying opportunities to increase sales.
Provided friendly and attentive table service in a fast-paced restaurant environment. Prepared and served cocktails, wine, beer, and non-alcoholic beverages. Managing bar setup and pack down, including restocking and maintaining cleanliness. Handling POS system, cash payments, and EFTPOS transactions. Working closely with kitchen and floor staff to ensure smooth service.
Provided professional table service in the clubhouse, restaurant, and outdoor areas. Delivered personalised service to club members, remembering preferences and interests. Assisted with member events, tournaments, and functions, ensuring smooth and organised service. Served meals, drinks, and coffee to members and guests with a high level of hospitality.
Working with children from ages 5-18 within a school or workshop setting, teaching a range of arts. Supported students with projects, tasks and their understanding of key concepts, providing guidance and encouragement while helping them work confidently towards achieving their best. Worked closely with teachers and students to provide individual support when needed, helping create a positive, encouraging and supportive learning environment.
Providing professional Makeup & Hair services for Events, Photoshoots, Special Occasions, Film and TV. Collaborated closely with photographers, stylists, and event teams to keep workflow smooth and on schedule. Produced engaging content (before/after photos, tutorials, product highlights) to grow online presence and client engagement for the company.
Managed all day-to-day business operations of an independent makeup business, including scheduling, client communication, and financial tracking. Built and maintained a loyal client base through consistent service quality and strong relationship management. Handled budgeting, invoicing, inventory and expense management to ensure profitable business operations. Implemented efficient booking systems to reduce no-shows and improve workflow. Running all social media platforms while keeping up with trends. Collaborating alongside brands, stylists, photographers, directors, TV and film crew.
Managing two different departments, Front end Customer Service, and Online click and collect home deliveries. Led and coached a team of staff to achieve daily targets and deliver excellent customer service. Trained new employees across registers, stock handling, customer service, and store procedures. Worked productively with customers to meet order requirements and service expectations. Supported team members with difficult customer interactions and provided guidance on Woolworths policies.
Warmly greeted clients on arrival and created a welcoming, relaxing spa atmosphere. Managed check-ins and check-outs efficiently while maintaining a professional and friendly manner. Handled customer inquiries in person, over the phone, email, face to face with excellent communication skills. Scheduled appointments using spa booking software, ensuring accurate timing and smooth therapist schedules.
Yes, I would absolutely recommend Isabella. She is hardworking, bubbly, and a fantastic asset to any team. Isabella is reliable, proactive and always willing to take initiative. She has excellent problem-solving skills and is able to manage and complete operational tasks efficiently and to a high standard. She is also a quick learner, picking up new products, processes and information with ease. Isabella has excellent sales and customer service skills, and her positive attitude and ability to work well with others make her a pleasure to have on any team.