With a rich background in managing high-performing retail teams and enhancing sales growth, I thrive in fast-paced settings. Fluent in English and Spanish with intermediate French, my communication skills bolster customer service and operational effectiveness across diverse retail environments.
Managing an exclusive Belgium chocolate boutique in a fast-paced environment, leading a 6 members team to cover long opening hours with high footfall periods. Managing and monitoring: Customer service ( serve customers on a daily basis, advocate for the brand reputation, being a role model and coach staff in order to ensure excellence, manage complaints and store safety, also B2B prospect and trade), operations ( set up rota one month in advance to keep the service level without stressing the team, holidays, check sales data to plan and place orders, logistics, stock, shoplifting, VM, health and safety and stations requirements ), staff ( coach, discipline, lead, monitor, motivate and support, also recruit and train new staff ) and performance (check sales and staff KPI daily to report weekly, in order to set an action plan with regional manager to improve results ) Main achievements: Great adaptation, highest turnover store in UK ( competing with Harrods account ), hit all the targets (Customer insider conversion and Sales ) and recruit/rebuild the whole team without disruption during high season hitting ( St Valentine and Easter ).
store, leading a team of five, delegating, multi-tasking and working independently, reporting results weekly and monthly. Managing and monitoring: Customer service ( serve customers on a daily base, making coffee, juices and smoothies, ensure high standards with a friendly and product knowledgeable approach to build a honest relationships within the community, health and safety guidelines and manage social networks complaints/queries, organize events and search for collaborations in increase footfall ), Operations ( banking, set up the rota one month in advance according to the footfall, holidays, ordering, stocking large amount of stock with household, grocery, skin care and supplements tightly to maximize profit and reduce wastage, keep clean and tidy store and stock room, proper seasonal VM and labeled/priced stock), Staff ( set up rota one month in advance, holidays, discipline, lead, monitor, motivate and support also recruit and train new staff ) and Performance ( check store performance KPIs to report weekly/monthly and trace an action plan to follow ). Main achievements: Rebuilding the brand with an excellent customer service offline & online increase and upgrade range of products so sales too, proper VM and rotation, accurate orders/stock management and hitting sales targets (commissions). Massive business management learning.
to expand it with market research, direct marketing campaigns and paying courtesy visits to existing accounts and potential new customers, to meet and liaise with owners, practitioners and skin care managers/buyers in order to introduce/promote the full Weleda range, ensuring VM according to the Weleda guidelines with existing accounts and collect data to find trends and problems in order to achieve Weleda VM guidelines and segmenting accounts to design future marketing campaigns. Regular training (marketing and products) in the Weleda UK HQ. Main achievements: Quick adaptation to my first professional role in UK, managing portfolio at ease and a massive learning from a top cosmetic brand like Weleda.
Physical and virtual organic cosmetic retail start-up, working hard with business plan, customer service (CRM), finance, funding, marketing (offline and online, SEO and SEM) and management also working hard in store to build the brand reputation offering an excellent customer service. Main achievements: Entrepreneurial self fulfillment making real and profitable own project business, become a organic beauty reference, the business keeps open and working today, a massive general management and beauty industry learning.
A Spanish company of International Sales for Chinese optical frames manufacturers, managing existing accounts and prospecting new customers with market research and direct campaigns generating and following leads. Setting up and attending commercial meetings with owners and/or product managers in the customer's office (Colombia, Greece and Turkey) and/or at international trade fairs (Hong Kong, London, Milan and Paris). Completing and supervising the whole buying/producing process: taking orders, monitoring production details along with customers, following deadlines with manufacturing, logistics, payment, delivery and post sale service. Negotiating distribution contracts with main country wholesalers. Main achievements: Quick adaptation to first professional role starting with managing and expanding the portfolio with markets research and hit sales targets.