I bring extensive retail experience from my role as a Customer Care Consultant at Home Bargains, excelling in customer service and sales. I'm adaptable, thrive in team settings, and possess strong product knowledge to assist customers effectively on the shop floor.
• First point of contact for clients to support clients with their queries and provided solutions. • Assisted to design , improve and maintain the website of the Way-Better Payroll. • Created algorithms that helped complete payrolls better. • Developed a virtual timesheet calculator using the python development system. • Conducted cold-calling with clients and helped to build clientele.
• Carried out transactions while I was present on the shop floor, dealing with customer enquiries such as complaints, exchanges, and refunds. • Able to solve customer problems with their products on the shop floor due to expert product knowledge. • Responsible for ensuring the shop was always neat, pricing stock, completing stock checks, reaching sales targets and merchandising. • Offered high-quality customer service and developed valuable experience while working the tills, finding it very simple to perform my role as a cashier. • Helped customers choose the right product through impartial advice, entertaining, and informative demonstrations. • Worked well as part of a team to achieve store targets. • Always put the customer first whilst offering expert, simple, impartial advice on the latest technology.
• Performed administration tasks; such as typing letters, ensuring files up to date. • Developed skills in using a database to store client information. I used Microsoft Excel and Word programs to record payments made, create invoices, and amend contracts. • Corresponding with clients, including dealing with inbound queries.