Naznin Akther
I have extensive experience in both luxury and high street retail, excelling in sales, client engagement, CRM, and visual merchandising. I thrive on delivering exceptional customer service, supporting team targets, and adapting quickly to fast-paced shop floors within womenswear, footwear, and accessories environments.
Consistently deliver exceptional service in line with Harrods and Marella standards, contributing to the achievement of key performance indicators such as sales targets and conversion rates. Use Microsoft Office tools, particularly Excel, to input and manage client information, track customer requests, and maintain accurate, up-to-date records for personalised follow up. Proactively engage with clients both in person and via the CRM platform, introducing new collections and tailored product recommendations to enhance satisfaction, build long-term loyalty and drive repeat purchases. Monitor and maintain stock levels and availability on the shop floor. Uphold visual merchandising and housekeeping standards, keeping both the stockroom and shopfloor organised and efficient.
Supported management in tracking KPIs and consistently meeting sales targets. Produced weekly performance reports reviewing sales and productivity, to inform strategy and set team targets. Provided team leadership and operational support in the absence of management. Built a rapport with customers, identifying their needs to connect, convert and conclude transactions. Oversaw stock maintenance, replenishment, and floor changes in line with brand standards. Coordinated seasonal display changes to support team sales goals and improve customer experience.
Managed the day-to-day operation of the store and reported directly to the Area Manager. Analysed business records to ensure weekly sales target were met and to track against budget. Oversaw and supervised staff, delegated tasks, organised the team and resolved conflicts with both team members and customers. Ensured food safety and hygiene standards were consistently met in line with regulations.
Supported event operations with administrative tasks, front-of-house duties, and participant engagement.
I am pleased to recommend Naz, who worked under my supervision as a Sales Associate at Harrods. During her time with us, she consistently demonstrated professionalism, reliability, and a strong commitment to customer care. Naz is friendly, approachable, and genuinely attentive to client needs. She brings a positive energy to the team and builds trust easily with customers through her respectful and supportive approach. She follows direction well, learns quickly, and always maintains a calm and polite attitude, even during busy periods. What stands out most is Naz’s ability to create meaningful interactions with customers—she listens, offers suitable product solutions, and ensures every client feels valued. She is Harrods-approved, understands luxury service standards, and always represents the brand with maturity and integrity. Naz would be a great addition to any retail team, and I am confident she will continue to grow and succeed in her next role. Please feel free to contact me if any further information is required.