Zar Chi Phyo

• Deliver a superior customer service journey reflective of brand value to drive upselling • Create and foster lasting client relationships and customer loyalty through consistent engagement around brand events and upcoming product launches • Engage and inspire assigned clients by facilitating personal shopping appointments • Demonstrate business acumen and selling behaviors that drive team’s performance • Manage inventory and stock room standards • Handle daily cash in cash out

• Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge • Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online returns and purchases • Maintain shop floor standards and inventory through day-to-day upkeep of visual displays • Handle customer complaints and resolve issues efficiently to ensure customer satisfaction

• Deliver exceptional customer service, enhancing client satisfaction and fostering brand equity • Analyze customer behaviour to optimize upselling strategies, consistently exceeding daily and monthly targets • Manage inventory control and stock replenishment to maintain optimal product availability • Resolve customer concerns promptly, ensuring a positive shopping experience and brand loyalty • Plan and host in-store events and celebrations • Maintain visually appealing merchandising displays aligned with brand standards to maximize sales • Coordinate daily store operations, supporting seamless workflow and team collaboration

• Designed and delivered personalized online English lessons to learners in conflict-affected regions • Built a supportive and inclusive virtual classroom environment to foster engagement and confidence • Communicated complex language concepts clearly, adapting teaching methods to learner needs and proficiency levels • Applied cross-cultural communication skills to connect with students from diverse backgrounds • Monitored and assessed learner progress, providing constructive feedback to drive improvement • Encouraged student motivation and self-directed learning through mentorship and goal setting • Leveraged digital tools and online platforms to enhance lesson delivery and learning outcomes

• Led diverse teams in the planning and execution of community-based activities aligned with SDG objectives • Designed interactive events and creative workshops to raise visibility and inspire participation • Developed clear execution plans for community activities • Facilitated cross-cultural communication and collaboration among participants from varied backgrounds • Organized and coordinated events, managing logistics to ensure successful project delivery • Engaged with stakeholders including NGOs and volunteers to foster partnerships and resource sharing • Collaborated on prospective donor outreach and fundraising plans • Provided support in the creation of marketing materials

• Liaised and maintained relationships with 19 distributors to craft competitive promotional strategies • Managed multiple training programs, ensuring timely delivery and high participant engagement • Cooperated with retail and marketing teams for brands analysis to support strategic planning, contributing to a 33% increase in market penetration • Led new product training events to ensure nationwide effective implementation • Analyzed training data and generated reports to measure program effectiveness and inform decision-making • Organized and attended C-suite meetings at both country and international levels for business review and strategic planning • Oversaw procurement and supported training initiatives to enhance regional trainers’ performance and product knowledge • Translated marketing and training materials across English, Chinese, and Burmese for internal and external use • Coordinated the creation of compelling marketing collateral including flyers and online content • Utilized digital tools and software to streamline training management and participant tracking • Prioritized and organized complex schedules to support seamless training operations and project deadlines

• Delivered personalized consultations to support prospective clients and drive enrollment conversion • Conducted market research to identify trends and match educational solutions to client needs • Supported center marketing through local outreach events and trade fairs • Developed strategic education plans aligned with clients’ career goals and aspirations • Coordinated program logistics and communications between students and international faculty • Managed social media platforms, growing the company’s followers by 10% and enhancing engagement by 30% • Analyzed clients’ feedback and provided actionable insights to the Program Director • Resolved clients’ concerns to ensure high satisfaction