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Maria Birungi

I'm an easygoing person with great communication skills, customer focus and a team player.
About

With over three years’ retail experience at DKNY and Woodgreen, I excel in customer service, sales support, and store operations. Passionate about fashion, I adapt quickly to new product ranges and consistently deliver a welcoming, personalised shopping experience in fast-paced environments.

Previous Brands
DKNY
Woodgreen animal charity shop
Work Experience
SALES ASSISSTANT
Oct ‘22 - Mar ‘25
DKNY

Cultivated excellent customer relationships by providing helpful, friendly and attentive service. Learnt about new ranges of products and ways to boost sales performance in the shop. Provided helpful, attentive sales support to generate positive customer feedback. Boosted sales and improved customer satisfaction by providing attentive, personalized client services. Processed cash and card payments during busy shopping periods to minimize customer waiting times. Replenished stock and maintained store tidiness to optimize customer experience. Supported in implementing promotional campaigns and in-store events.

Retail assistant
Jan ‘21 - Jun ‘21
Woodgreen animal charity shop

Helping customer in case of any complainants Created welcoming environment by greeting customers in line with best store practices. Helping customers at the till to make transactions. Organizing and sorting out items for the shop floor

Retail Experience
Work Environment
Department store
Outlet
Product Category
Womenswear
Footwear
Accessories
Beauty & Fragrances
Responsibilities
Greeting
Client Help
Complaint handling
Client Advising
Transactions
Packaging
Product demos
Product setup
Product labelling
Stockroom management
Order preparation
Store Maintenance
Open/closing store
Returns & Exchanges
Styling
Languages
English - Fluent