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Open to Permanent
Open to Permanent

Dalvin James

I'm an enthusiastic team player with great interpersonal skills. I enjoy working in fast-paced environments.
4.0 (1 review)
About

With over 2 years in retail, I excel in customer service and upselling. My experience includes dynamic roles at G-Star RAW and William Hill, showcasing strong organisational skills and adaptability to fast-paced environments.

Previous Brands
Selfridges
EVERYMAN CINEMA
ONSIGHT Ltd
William Hill
G-Star RAW
Esprit
Work Experience
Team Leader/Duty Manager
Nov ‘21 - Now
EVERYMAN CINEMA

• Hosting and providing luxury experience and service within a busy commercial environment. • Leading team members in tasks to ensure smooth service throughout the working day. • Becoming knowledgeable about products and services provided by the cinema.

Front of house
Jan ‘20 - Sep ‘21
ONSIGHT Ltd

• Developing an excellent working relationship with clients, welcoming and directing clients whilst in the office space and offering refreshments throughout the day. • Supporting the Bookings team with administrative tasks including booking couriers, processing invoices, logging hard drives onto the booking system and additional requests. • Regularly replenishing office equipment and ensuring office space looked immaculate

Deputy Manager
Mar ‘19 - Dec ‘20
William Hill

• Carried out daily security checks of epos/eod figures to prevent staff theft and customer fraud. • Money handling large bets or payouts, handling over counter transactions and banking money from the shop • Promoting daily sports offers and gaming competitions to upsell shop products

StockroomAssistant / Visual Merchandiser
Aug ‘18 - Mar ‘19
G-Star RAW

• Serving customers in a fast-paced environment. • Aiding vm team with styling shop floor for the new season • Handling the stockroom deliveries and SFS for customers. • Running orders from stockroom to shop floor

Waiter
Jun ‘16 - Mar ‘18
Esprit

• Silver Service waitering • Being formal and courteous at formal exhibits and events; weddings, parties. • Was responsible for handling floor work surrounding hotels and various exhibitions

Customer Assistant
Oct ‘14 - Feb ‘15
Vue Cinemas

• Face to face interaction with customers and handling any complaints. • Advertise selection of films and upsell food & drinks on offer. • Working with a team to make sure that customer service was delivered efficiently to customers

Retail Experience
Retail Category
High street
High-end luxury
Other
Premium
Luxury
Work Environment
Flagship store
Shopping centre
Pop-Up
High street store
Outlet
Department store
Product Category
Menswear
Womenswear
Accessories
Footwear
Other
Responsibilities
Greeting
Client Help
Complaint handling
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product labelling
Product setup
Delivery processing
Stockroom management
Inventory control
Open/closing store
Health & safety
Languages
English - Native
Education & Training
University of Hertfordshire
Bachelor's Degree 2:1 in Film and Television Production