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Dan Oates

Confident and experienced with a varied background at Bicester Village and experience leading teams in London.
About

I have hands-on experience delivering excellent customer service in fast-paced retail and hospitality environments, including KFC’s operations scheme. Adaptable and reliable, I confidently handle shop floor tasks such as sales, upselling, stock management, and client advising across high street, premium, and luxury settings.

Previous Brands
Greenhous
Freelancing (Marcomms industry)
Publicis Media
VCCP Roar
FutureHeads
Equation Recruitment
KFC UKI
UGG
Work Experience
New car deliver driver
Jun ‘24 - Now
Greenhous

Collecting and delivering brand new lease cars to customers around the country, providing 5* customer service Managing own workload and customers (1-2 a day depending on location)

Flexible local support
Jun ‘24 - Now
Self employed

Working with local businesses helping them in busy periods across whatever support they need, mainly customer service and sales.

Recruiter & Career Coach
Sep ‘22 - Now
Freelancing (Marcomms industry)

Hired by PR/ Marketing & Media agencies to manage recruitment and culture programmes. Reporting into C-Suite my roles would cover strategy, implementation and day to day management of Recruitment and often training which covered culture projects. Headhunting & hiring across corporate functions including finance, HR, marketing, data & research, IT, Tech, creative & design Won 100+ career coaching clients during this time period Became a LinkedIn top voice for career coaching Successful RPO model for PR & Media companies providing recruitment, training and HR services Operating as a small business completing all administrative tasks such as Finance, IT, Sales

Senior Talent Acquisition Partner
Sep ‘21 - Sep ‘22
Publicis Media

Hired to strategically lead the Zenith UK and PMX divisions of the global media group. Reporting into C- Suite including the MD and HR/ Talent teams. Recruiting for roles across paid media, client services, creative & design Working closely with senior leadership team across a large network Hired over 100 new joiners in this time with over half being direct Transformed internal recruiting infrastructure to maximise productivity, recruitment agency spend and time to hire Supported projects such as EVP, marketing, entry level assessment centres, and hiring manager interview training Managed a large external RPO team to deliver on the administrative side of the recruitment function

Group Talent Acquisition Manager
Jan ‘19 - Sep ‘21
VCCP Roar

A global comms/creative group within the B2B space. 6 market leaders within their specialist spaces with some of the globes leading clients. This was brand new position for the group, designed to lead on all strategy, stakeholder engagement and delivery across 4 best in class communication businesses globally. I designed, implemented and deliver on every hire across each of the 6 businesses below. With the aim to bring down recruitment spend and to deliver on Diversity & Inclusion and a consistent process for each business and all the candidates. Using data and analytics to look at key trends within markets and processes to optimise time spent on hiring of a role. Due to the nature of many of the positions a thorough headhunt process would be needed to support all other methods. This is a global position so I am liaising with managers across the globe and managing the recruitment processes for multiple roles within multiple regions at any given time (North and South America, APAC and primarily EMEA). I have also supported the businesses from an operational point of view, helping with company structure, talent development, job descriptions and many other adhoc tasks. Achievements: First year I took what was 15% direct placements to 60% saving over £400k in recruitment fees Placed 52 people in year 1 (2019) 35 in year 2 (2020, Covid) 20 so far in year 3 (2021) Designed and implemented a Graduate Scheme for the group called LaunchPad Diversity & Inclusion champion, piloted groups first ever 'blind CVs' and DE&I training for hiring managers The businesses within the group: Harvard (PR & Marketing agency specialising in B2B Tech) Teamspirit (PR & Marketing agency specialising in in B2B Financial Services) Corporate Citizenship (Global Sustainability Consultancy) InEvidence (Customer Advocate agency)

Consultant
Apr ‘18 - Dec ‘18
FutureHeads

Marketing and Digital Marketing recruiter I was responsible for building a cold desk alongside my director. Hired to generate new candidates and clients and deliver an outstanding service for the FutureHeads brand. Left due to seeking an internal position.

Consultant
Jun ‘16 - Apr ‘18
Simply 360 Search

Specialising in financial recruitment within the media and marketing services companies. My prime responsibility is to account manage our clients recruitment needs and network with candidates of all levels.

Recruitment Consultant
Sep ‘14 - Jun ‘16
Equation Recruitment

My first ever recruitment focussed role where I learnt a full 360 role from the ground up. By the time I left I managed the temp desk and was responsible for new business and day to day account management.

Operations Leadership Graduate Scheme
Sep ‘13 - Aug ‘14
KFC UKI

The operations leadership scheme was designed by KFC UK to introduce new talent into the company by way of a graduate scheme. I joined in its first year, being one of only nine selected from over 1000 applicants. The aim of the scheme is to learn every aspect of the operational side of KFC, with the look to take this knowledge into a higher management role.

Retail Experience
Retail Category
High street
Premium
Luxury
Work Environment
Department store
Flagship store
Outlet
Product Category
Menswear
Womenswear
Footwear
Responsibilities
Greeting
Client Help
Client Advising
Upselling
Transactions
Cash register
Product labelling
Inventory control
Delivery processing
Stockroom management
Order preparation
Open/closing store
Languages
English - Native
Education & Training
University of Lincoln
‘10 - ‘13
Business Management BA (Hons)
Bachelor
Oxford United Football Academy
‘09 - ‘10
Sports Performance and Excellence Diploma
Diploma