Jigar Samani
Dynamic and results-driven retail and supply chain professional with over 15 years of comprehensive experience in operations management, procurement, logistics, and customer service across diverse sectors including off-price retail, FMCG, and export businesses. Proven ability to lead multi-unit retail operations, streamline supply chain processes, manage sourcing strategies, and exceed sales and profitability targets. Demonstrates strong analytical skills, cross-functional collaboration, and a proactive approach to problem-solving. Recognized for successfully driving cost reductions, operational efficiencies, and sales growth through strategic planning, data-driven decision-making, and innovative merchandising. Adept at managing large teams, optimizing inventory systems, and implementing process improvements in high-pressure environments.
Provided front-line customer service and operational support in a high-volume retail environment. Coordinated daily store operations, deliveries, and administrative activities, ensuring compliance with internal procedures. Liaised with distribution centres to manage delivery schedules, discrepancies, and follow-ups. Actively participated in project support activities, including User Acceptance Testing (UAT) for a pilot delivery system. Contributed to the implementation of new processes and technologies, providing feedback to improve system accuracy. Allocated tasks and coordinated teams of over 100 associates, balancing individual responsibilities with team objectives. Analysed sales and operational data, prepared reports, and supported data-driven decision-making. Maintained strict confidentiality when handling sales data, internal reports, and operational information. Acted as point of contact for IT and systems issues (tills, Click & Collect, internal databases). Key Contributions Improved customer service standards and operational efficiency through structured coordination. Supported shrink reduction and compliance initiatives through cross-functional collaboration.
Managed business administration, purchasing processes (POs, PRs), supplier communication, and inventory control. Implemented and monitored standard operating procedures (SOPs) for stock management and customer service. Coordinated operational tasks and projects, ensuring delivery within agreed timelines and targets. Handled commercially sensitive and confidential information including supplier terms, pricing, and internal reporting. Supported the introduction of new products, systems, and operational processes to improve performance. Prepared reports, analysed operational data, and supported management decision-making. Key Contributions Improved sales performance through structured planning and coordination. Reduced waste and operational costs through process optimisation and data analysis.
Coordinated operations across multiple retail units, ensuring consistency in administrative procedures, customer service, and merchandising standards. Managed purchase orders, supplier follow-ups, shipment schedules, and documentation. Cooperated constructively with suppliers, logistics partners, and internal teams to meet shared objectives. Supported process improvements, supplier optimisation, and sustainability initiatives. Maintained structured documentation, reporting, and compliance for senior management.
Supported sourcing, logistics coordination, supplier onboarding, and order management. Acted as a central point of contact for B2B and B2C order issues and stakeholders. Managed operational, supplier, and pricing data with confidentiality and accuracy.