Methodical and industrious merchandising manager with 9+ years of experience in a fast-paced luxury environment. Skilled at acquiring and applying product knowledge to drive sales, creating memorable and effective visual displays that express the brand's vision through hard work, attention to detail, and excellent organizational skills. Self-motivated quick learner with a proven aptitude for managing multiple projects simultaneously and surmounting challenges. SKILLS Business Analysis & Strategy Project Management & Development Visual Merchandising Planning & Organisation Leadership Communication Team Training & Talent Development Performance Management Problem-Solving Prop & Inventory Management Photography / Video / Photoshop & Illustrator / Microsoft Office
• Implemented visual merchandising strategies across the two highest turnover stores in the UK, each generating over £90M, ensuring brand consistency. • Led cross-functional collaboration with store managers and teams to optimize product placement and new launch displays, driving a 10% sales increase at New Bond Street in 2023. • Managed the execution of high-profile events and projects, including LV x YK installation at Harrods (27 windows, 4 concessions, 2 Pop-ins), • Spearheaded the 345 sqm expansion of Men's Superbrands, boosting Harrods' performance by 12% and contributing to 34% of overall sales, securing the #2 ranking in EMEA. • Managed and upskilled a team of 6 junior VMs and trained 25+ senior managers, resulting in a 70% improvement in merchandising standards at the New Bond Street store within 6 months.
• Coordinated the opening of a new 422 sqm concession at Harrods and managed the setup of pop-ups, pop-ins, and in-store events, significantly enhancing customer engagement and brand visibility. • Achieved a 19% increase in Men's Shoe sales, driving the category to the #1 position in EMEA through trend analysis and innovative visual merchandising techniques. • Executed biweekly category rotations across 10 categories and compiled monthly visual merchandising reports for the Central VM Team, ensuring brand consistency and effective communication. • Enhanced merchandising standards through regular coaching and feedback, maintaining a premium and consistent execution across all channels.
• Managed delivery operations, including the unpacking and labeling of high-value items, ensuring meticulous handling of luxury goods, including jewelry. • Participated in stock takes and monthly inventories, maintaining accurate records and identifying discrepancies, crucial for inventory management of high-value categories. • Collaborated with merchandising teams to ensure optimal stock levels for high-demand items, including jewelry, during key promotional periods.
Volunteered at the exhibition at Camden Arts Center - Moyra Davey, "life without sheets of paper to be scribbled on is masterpiece" - Philli Lai, "Besides"
- Assisted Mark McClure on a project for the Queen Elizabeth Park in Stratford.
- Managed a team of 6 stock controllers, organizing rotas and daily planners, ensuring efficient store replenishment and timely response to client requests. - Spearheaded investigation and resolution of stock discrepancies, playing a crucial role in maintaining inventory accuracy and operational efficiency. - Facilitated comprehensive team training, enhancing team competency and performance in inventory management and client service. - Demonstrated expertise in the RFID system, leveraging technology for improved stock tracking and management.