With over 10 years of experience in the luxury retail sector in France and abroad, I help brands grow and enhance their brand image. My goal is to optimize your results and processes, ensure service excellence, and thereby achieve maximum customer satisfaction. Key Skills and Expertise: ✔️Optimization of Results and Processes: Implementation of effective strategies and procedures to improve and sustain Commercial performance. ✔️Service Excellence: Training and supporting Teams to deliver an exceptional Customer Experience. ✔️Customer Satisfaction: Developing Customer-Centric strategies to retain your existing Clientele and attract new prospects. My Assets: 👉🏻Field Expertise: With over 10 years of experience in Luxury Retail, including at Celine (LVMH), where I led teams in strategic retail locations. 👉🏻Personalized Approach: Every brand is unique, and I tailor my solutions to specifically meet your needs and objectives. 👉🏻Innovative Strategies: Implementing simple and effective Selling Ceremony processes, focused on customer satisfaction and innovation. My Mission: ✨To place the Customer at the heart of the Sales Strategy through proven methods and a personalized approach. By collaborating with me, you will benefit from solid expertise to stand out through excellent customer experience, retain your clientele, and recruit new prospects. YOU are looking for Passion, Excellence and Commitment to delivering results? 📧Contact me!
Passée par l’univers du retail et du luxe, je combine créativité, rigueur et agilité, que ce soit sur le terrain ou dans la structuration des coulisses d’une marque. Portfolio CositaLinda Beachwear (Colombia) I Business Developer Europe B2B + Wholesale Events Miami BETC (Paris) I Département Opérations, Magasins Généraux Gucci (Paris) I Sales Development Retail
MISSIONS: Brand Ambassador (International Clientele and LVMH Top Management visits),Performance Management and Client Experience Excellence
MISSIONS: Performance Results and Clienteling Experience GRADUATED LVMH RETAIL ACCELERATION PROGRAM 2022 MEMBER EllesVMH
-Business: Balance of turnover per category -Clienteling: Monitoring and coaching of the Team for Repeat and Retaining Visit, Push to boost Spanish Local clientele (Special Attention Proactivity, CRM) -OPS: Management of an average of 30 orders per week, No shopsoiled on Annual Inventory
-Performance: Worldwide 1st Boutique in term of Turnover with strong expertise on LG category -Merchandising: Direct Report on Sales performance and Need based on competitors offer and Fashion Trend -PR: Brand Ambassador with a strong network inside one of the most iconic Department store in the world, Weekly visits of the LVMH Top management and reporting of results and strategy -RH: Management of a 28-person team on 2 levels
-Performance: Increase of the KPI with Best Cross Selling results of the Boutique Network -Visual Merchandising: New Guidelines to strengthen core business to 50% -PR: Press Event Night in store with Best turnover ever reached by the Brand, in charge of the Top clients treatment (celebrities and VVIC) -Administrative: Management of store scheduling and payroll feedback to HQ -HR: Management of a 25-person team
-Monitoring KPI's performance: In charge of Daily brief, Follow up and analysis per hour, zoning and greeting management (+25% Conversion Rate vs LY) -HR: Management of a 15-person Team, daily coaching on the Floor to track performance on Selling Ceremony -Branding: MK Ambassador in charge of Induction Plan for new joiners of the company, Embody the Jet Set Energy
I had the opportunity to work with Jeanne during the last few years. She is a solar and dynamic person, people and performance oriented. Always providing a right vision implementing her own values. She is inspiring for her teams and colleagues
We worked closely during my experience in Saint Tropez last season, in term of clientelling and events, she was a great support in term of networking to find new SA profiles during the season. I will be more than happy to collaborate again with Jeanne and I totaly recommend her !