With a robust background in retail, I bring experience from roles at Boots and Holland & Barrett, excelling in customer service, dispute resolution, and sales planning. As an Assistant Store Manager at Talha Monipori Clothing Store, I honed my skills in team leadership and store operations. Proficient in English with adaptability across various retail environments.
• Fostered positive relationships with customers and suppliers. • Resolved complex customer enquiries, disputes and complaints. • Providing the best customer service care in a professional manner. • Fulfilling all types of customer queries regarding product information, item benefits, online based orders and offers, in-store order, refunds, exchanges , delivery and so on. • Assisting in deliveries in a timely manner including time management, stock replenishment on the shop floor, product damages and its brief notes and so on. • Assisting in the Assistant store manager duties including Cash up, Monetary balance and all regulatory activities.
• Providing great customer service with the highest caring attitude. • Handling all inbound calls from customers and supporting them to solve queries regarding the Boots.Com, Advantage card and healthcare services. • Assisting the store manager to do all types of sales plan such as festival based marketing plans, every day's offers, target fill ups and outcome analysis. • Stock replenishment when necessary and maintenance of delivery products.
• Enthusiastically interacted with customers and executive leaders to boost sales and team morale. • Performed key-holding duties including managing cash drawers, site security and timely opening and closing. • Prepared sales reports and reconciled accounts with strong finance management skills. • Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties. • Evaluated team performance and handled disciplinary actions. • Designed and implemented practices to boost customer satisfaction metrics. • Delivered quality service with friendly and professional demeanour. • Strengthened team performance by attracting and developing top talent. • Fostered positive relationships with customers and suppliers. • Resolved complex customer enquiries, disputes and complaints. • Recruited, interviewed and hired passionate, dedicated individuals, ensuring maximum value to team.
• Attended conferences to learn about new research and present findings. • Encouraged students to ask challenging questions and thoroughly examine subject material. • Promoted topic discussion and independent investigation to heighten student engagement. • Administered examinations, graded papers and assigned fair, accurate grades based on results. • Collated articles explaining key curriculum concepts and shared information with students to reinforce lectures. • Coordinated safe and successful laboratory experiments designed to test theories proposed in classes. • Prepared polished lectures discussing course-specific topics and broader related issues. • Created challenging assignments, projects and lessons designed to produce well-informed students.
MD Shahnewaz parvez, he is very brilliant and honest personnel. Professionalism is a big priority for him in job sector. I wish him a splendid career.