Experienced Assistant General Manager working within the luxury industry with extensive background as senior sales. In-depth brand and commercial awareness with the ability to effectively communicate within and across multiple departments. The various roles demonstrate my ability to work independently as well as efficiently within a team. My previous position has enabled me to develop my leadership skills and a keen eye for detail. A highly adaptable individual with the capacity to grasp new ideas and concepts quickly.
Working on store operations and the overall day to day running of the store. Leading by example to ensure the team work towards the overall performance of the store. • Monitoring daily, weekly, and monthly sales goals of each team member and providing regular feedback, coaching and counseling on performance. • Helping to Identify, create and manage the execution of all store business plans to drive performance results and maximise business opportunities. • Building customer loyalty in store experience through exemplary customer service. • Working closely with buying teams to advise on product assortment and displays based on customer demographics/market. • Demonstrating product knowledge and passing knowledge to the sales team • Partnering with the General Manager to lead the recruitment, onboarding, training and overall store operations
Experienced and knowledgeable in high fashion / luxury brands with ability to build good rapport with clients. Guarantee after-sales service to maintain customer satisfaction and loyalty. • Excellent interpersonal and effective communication skills to provide clients with advice, product knowledge e.g current collections and trends • Able to work in collaboration with the team to provide the best in store client experience • In-depth product knowledge to drive maximum sales in order to achieve personal and team sales goals • Able to engage with customers effectively to maintain long-term relationships in order to encourage brand loyalty • Good working knowledge of computer systems (e.g Prism and Krunch)
A diverse role on a day to day basis, preparing trade reports, creating barcodes. Actioning any season, price or product code changes and raising purchase orders. Analysing sale trends and stock levels across all channels of the business. • Creating new product for the upcoming season • Liaising with the warehouse regarding deliveries and discrepancies • Collating and checking order confirmations and product barcodes • Creating and updating seasonal range boards • Managing and updating 58 brands across the critical path • Keeping all buying records up to date
Responsibilities for the role vary on a daily basis, building a clientele, analysing and monitoring performance reports. Conducting daily to monthly sales reports for Philipp Plein/Billionaire and Harrods. Collaborating with the buying team for range selections and arranging online orders. • Building a clientele by focusing on customer needs to acquire brand loyalty • Working with the buying team for range selections and online orders • Responsible for daily and weekly sales reports • Working closely with management and introducing team training • Developing look-books for the seasonal selections • Working with the buying team for selections • Delivering weekly/monthly sales and performance reports • Arranging worldwide customer orders
A diverse role with a focus on customer needs with attention to client acquisitions. Working closely with the brands in the department with feedback on the product range and performance reports. Arranging regular training sessions for the department on new season collections. • Collecting and analysing weekly/monthly sales reports • Managing the department to ensure targets are achieved • Offering team training to ensure the department has an understanding of the latest collections
Responsibilities for the role varied on a daily basis with challenging deadlines. Working on raising purchase orders for the buyer and arranging stock movement for the warehouse. The role required attention to detail with managing incoming orders, invoice queries, order deliveries and dealing with customer after-care. • Raising purchase orders and arranging stock movement • Managing the administration of invoice queries • Working with suppliers to manage incoming order deliveries • Arranging Return to Vendors with the suppliers
As a brand manager I worked closely with the floor manager and buyer to ensure sales targets were met. Managing the team to ensure the stock was replenished and the department up to standards. Delegating work within the team, monitoring sales and performance reports. • Managing the department to ensure stock replenishment • Delegating work within the team and ensuring sales targets were met • Working closely with the department buyer and manager • Analysing sales and performance reports