Dave Matson

As a highly accomplished and results-driven customer focused operational leader with over 15 years of experience, I excel in supporting and driving strategic and transformational initiatives within customer support environments. My expertise lies in implementing and overseeing comprehensive operational frameworks, enhancing efficiency, and delivering significant business impact. I am highly analytical, possess advanced problem-solving skills, and have a proven track record of influencing change and achieving business results in a regulated environment. With strong communication and stakeholder engagement abilities, I effectively lead customer support operations, ensuring alignment with organisational goals. My global business perspective and keen understanding of system integration and change management allow me to drive lasting impact and foster continuous improvement. I am committed to promoting a positive and inclusive culture, thrive in fast-paced, high-change environments, and am inspired by the mission to deliver exceptional customer experiences. My dedication to operational excellence and customer-centric strategies ensures that I contribute meaningfully to organisational objectives and vision.