Harpreet Singh
I bring 5+ years’ experience leading customer-focused teams in hospitality and retail environments, with strengths in guest service, staff training, cash handling, EPOS, and rapid problem-solving. Fluent in English, Hindi, Punjabi and conversational French, I adapt quickly to fast-paced sales settings and diverse customer needs.
Directed full multi-department hotel operations across Rooms Division (Front Office, Housekeeping, Reservations), Food & Beverage, Facilities/Engineering and Maintenance for a 100+ room property. Managed $50,000 CAD monthly operating budget with full P&L accountability, tracking RevPAR, ADR and occupancy performance via Opera Cloud, using Sage, QuickBooks and Yardi. Recruited, onboarded and led 20+ staff across departments; designed performance coaching programmes and staff rotas that improved measurable service KPIs. Maintained 95% guest satisfaction; implemented a guest feedback system that cut complaints by 15% in 6 months through targeted training and SOP revision. Planned and executed 30+ corporate and leisure events annually in coordination with banqueting and F&B teams, achieving 98% client satisfaction. Produced weekly and monthly financial and operational reports for senior management with full variance analysis, budgeting and forecasting. Ensured compliance with health & safety, food safety, licensing and brand standards across all departments.
Managed dispatch scheduling for up to 12 trucks, coordinating dry van and reefer loads using Loadlink software. Handled cross-border documentation and route planning for US-Canada freight movement.
Led end-to-end operations for a 368-vehicle fleet service managing 45+ active B2B and B2C accounts. Drove 15% revenue growth and 30% customer base expansion via CRM-led retention strategy and service innovation. Controlled all financial operations — budgeting, forecasting and monthly reporting - using AutoLeap, Bluebird and QuickBooks. Sustained 95% customer satisfaction and a 95% first-contact dispute resolution rate. Recruited and managed a diverse operations team; introduced structured onboarding and training frameworks reducing staff turnover.
Managed 300+ daily customer touchpoints across phone and video channels, maintaining 97% satisfaction through structured quality control. Mentored a 15+ member service team, delivering a sustained 30% productivity improvement over 12 months.
Managed overnight guest check-in/check-out, reservations, night audit and front desk operations in a high-volume tourist destination hotel. Handled cash transactions and end-of-shift reconciliation reporting.
Supervised daily Food & Beverage operations including team scheduling, stock control, cash handling, EPOS systems and quality assurance.