Andrea Viveros Mendoza
I have hands-on experience in fast-paced retail and hospitality environments, excelling in customer service, sales, product upselling, and cash handling. I am adaptable with tasks and schedules, maintain high standards of organisation, and thrive in dynamic settings to deliver positive customer experiences.
Supporting kitchen, bar, and front-of-house operations during busy service periods. Running food from the kitchen to tables, ensuring dishes are delivered accurately and efficiently. Assisting with bar service, including polishing glasses, collecting and delivering drinks. Hostess: seating and managing customer flow during peak service hours. Taking payments and orders. Maintaining high standards of organisation, cleanliness and efficiency throughout service. Selling and upselling products in the market. Cooking meals (tortas, quesadillas and chilaquiles) and preparing drinks (slushies) during busy hours while still keeping the store going and customers taken care of.
WELCOMED AND ASSISTED GUESTS, MANAGED RESERVATIONS, TABLE FLOW, AND SERVICE EFFICIENCY IN A FAST-PACED ENVIRONMENT. DELIVERED HIGH-STANDARD CUSTOMER SERVICE WHILE HANDLING ORDERS, PAYMENTS, AND GUEST REQUESTS WITH ACCURACY AND PROFESSIONALISM, AS WELL AS HANDLED PAYMENTS. COLLABORATED WITH KITCHEN AND FRONT-OF-HOUSE TEAMS TO ENSURE SMOOTH OPERATIONS AND EXCEPTIONAL GUEST EXPERIENCES. MAINTAINED HIGH STANDARDS OF CLEANLINESS, PRESENTATION, AND ORGANISATION DURING BUSY SERVICE PERIODS.
LEAD & PLAN ACADEMIC AND CULTURAL EVENTS, PROMOTING DIVERSITY AND INTERNATIONAL STUDENT ENGAGEMENT.
READ AND ASSESS SUBMISSIONS INCLUDING ESSAYS, REVIEWS, SHORT FICTION, AND COMPETITION ENTRIES FOR PUBLICATION. RECOMMEND PIECES FOR PUBLICATION BASED ON EDITORIAL QUALITY, ORIGINALITY, AND AUDIENCE SUITABILITY. COPYEDIT AND PROOFREAD ACCEPTED SUBMISSIONS, ENSURING CLARITY, CONSISTENCY, AND ALIGNMENT WITH THE MAGAZINE'S EDITORIAL STANDARDS.
TRANSLATED AND EDITED TEXTS FOR AUDIOVISUAL, LITERARY, AND MAGAZINE PUBLICATIONS. WROTE ORIGINAL TEXTS FOR PUBLICATION AND SUPPORTED EDITORIAL PROJECTS. SHADOWED PROFESSIONAL EDITORS, GAINING PRACTICAL INSIGHT INTO THE EDITORIAL PROCESS.
EDITED POETRY AND SHORT NARRATIVES, FOCUSING ON GRAMMAR, CLARITY, AND CONSISTENCY OF LITERARY VOICE. TRANSLATED TEXTS BETWEEN SPANISH AND ENGLISH, ADAPTING STYLE AND TONE TO PRESERVE ARTISTIC INTENT. COLLABORATED WITH EDITORIAL STAFF TO REFINE MANUSCRIPTS AND SUPPORT THE PUBLICATION PROCESS.
CONDUCT CAMPUS TOURS AND GUIDE VISITORS DURING OPEN DAYS, STRENGTHENING COMMUNICATION AND ORGANIZATIONAL SKILLS.
I have known Andrea for around one year through our work together in the Latin American Society at the University of Essex. Andrea was the President of the Society, while I was the Welfare Officer, and we worked closely together organising events and activities for our members. As part of our roles, we were responsible for organising events, food and catering, managing society resources, and handling various administrative tasks. Throughout this time, Andrea was consistently proactive, reliable, punctual and well organised. She communicated clearly and was very good at working with and dealing with different people. I found Andrea to be someone who could be trusted to take responsibility for tasks and make sure they were completed properly. She worked well as part of a team and was comfortable interacting with members and helping to create a welcoming environment. Based on my experience working with her, I would be happy to recommend Andrea for retail and other customer-facing roles. I believe her reliability, organisation, communication skills and ability to work well with people would make her a good fit for this type of work.