Akarsh Baliyan
With a solid background at Levi's, I excel in customer service and sales through innovative promotions. Passionate about retail, I'm adept at adapting to diverse environments, eager to leverage my skills in temporary roles for immediate impact.
• Led Alt Automation feature, driving cross-functional collaboration to resolve claim production issues and reduce post-production defects from 0.5% to 0.37% through automated testing. • Coordinated with teams to analyse testing challenges comprehensively. • Collaborated with a 20-member QA team, mentored six new joiners, and managed a team of 10 for VDI requests. • Implemented time-saving testing processes and reviewed software documentation for accuracy.
• Provided exceptional customer service to address inquiries, resolve complaints, and ensure customer satisfaction • Managed sales activities, including retail promotions, events, and partnerships to drive product visibility and sales growth. • Collaborated with team members to brainstorm ideas and develop innovative marketing initiatives.
• Developed and implemented operational strategies to optimize efficiency and productivity. • Managed resources effectively to meet operational objectives within budget constraints. • Established and maintained operational policies and procedures to ensure compliance with regulatory requirements and industry standard