Chanel Holness

• Engaged with clients through chat-based platforms, providing prompt and professional support tailored to their individual needs. • Established client's budgets, styles, and requirements before curating personalised wardrobe edits and styling solutions. • Inspired clients to explore new trends, colours, and styles, providing transformative fashion makeovers. • Specialised in sourcing rare and exclusive items, meeting high-value client needs with precision and efficiency. • Sourced and secured tickets to concerts, sporting events, fashion shows, and VIP hospitality experiences for clients across the UK, Europe, and international clients.

• Oversee the monthly stylist master list, provide guidance on MSD plans, and utilize data for strategic client engagement and retention. • Assist with high-value fashion concierge requests, contributing to brand and product strategy development. • Collaborate with stylists to create bespoke content, including OM sets, lookbooks, and client edits. • Support stylists with appointment preparation, hosting, and follow-up to enhance the client experience. • Contribute to regional and global content pushes and activations, including those led by brands, fashion concierge, high value, and client development. • Assist in client development and engagement activities, including gifting, events, appointments, and personalised shopping experiences. • Attend brand events to support business development and strengthen relationships with key stakeholders. • Designed and created a custom flipbook showcasing Cartier and Tiffany men’s watches and jewellery for a VIP client (Chelsea FC and USA national team player) during the FIFA World Cup 2022, securing a $200k sale. • Supported a senior stylist with a made-to-measure order for a Middle Eastern Prince, co-ordinating with his team and ensuring smooth communication with internal stakeholders. Introduced a UHNWI Black Book client, securing an initial sale of $18k. • Successfully engaged with a client on behalf of a Senior Manager, leading to a lunch meeting that generated $86k in revenue in May 2023. • Re-engaged a high-tier client via WhatsApp in September 2023, resulting in the sale of two Hermès Kelly bags, totalling nearly $70k. • Developed and managed an active client book of 200 clients in 2023, generating $3 million in sales.

• Checking order confirmations • Setting up order allocations to store • Sending weekly reports • Attending team meetings

• Annual Sales of over £500,000+ through client development, VIC appointments and outreach • Developed an active client book consisting of HNWI, international royalty, etc • Hosting regular VIC private appointments to deliver a tailored experience to clients • Creating an excellent client experience from first contact through to delivery, maintaining a seamless customer journey, active engagement and retention. • Assisted in events management for sales events such as the annual Harvey Nichols “Shopping Party” for private and public clients • Driving sales and actively increasing sell- through via multi-channel sales tactics • Engaging within L&D training for cultural awareness to develop confident communication skills within a globalised destination • Converting and retaining digital customers through virtual communications technology such as Hero • Delivering weekly trade reports- sales overview, high/low performance products, sell through, recommendations for inventory swaps, etc • Assistant buyer at Valentino’s seasonal buying appointments at the Milan & Paris showrooms

• Selling luxury designer shoes- Givenchy, Valentino, Céline, Saint Laurent Paris, Balenciaga, Alexander McQueen, Gianvito Rossi and Sophia Webster • Providing a high standard of customer service • Good track record of working towards individual and group sales targets • Experience building long-lasting relationships with clients • Using CRM (Costumer Relationship Management)

• Ensuring a professional image of the company is portrayed at all times • General responsibility for the day to day running of the reception area • Meet and greet clients, staff and visitors, providing a friendly and professional welcome • Dealing with clients- HNWI, Celebrities, Middle Eastern Royalty • Informing staff that their guest has arrived • Answering the switchboard, transferring calls, email detailed messages • Manage the reception inbox responding to staff queries a polite, helpful and timely manner • Manage all meeting rooms bookings via Microsoft Outlook ensuring that any double bookings or conflicts are avoided and any issue are dealt with and resolved • Arranging catering and refreshments for meetings according to requirements • Clear the meeting rooms in a timely manner at the end of all meetings • Check all invoices are correct against orders for catering, courier services and taxis • Check stationery cupboard to see what items need to be ordered • Perform Fire Warden duties

• Creating visual images • Dressing models for shoot • Collating information on customer preferences • Personally assisting with designing a wardrobe for specific needs • Assembling a variety of looks for clients • Digital personal shopping

• Assisting on many editorial & catalogue shoots • Assistant stylist for Sony Play station commercial • Assistant stylist on charity fashion show for Pink Ribbon Foundation • Preparation for show including sourcing items, fittings and alterations • Styling contestants and celebrities for show (Comic Relief Does Fame Academy (BBC1), Grease is the Word (ITV), Britain’s Missing Top Model

• Providing exceptional customer service at all times • Building & developing relationships with customers (HNWI, VIPs and Stylists) & managing my own client book • Confident working in a team and on my own with a 'can do' attitude • Cash management • Ad hoc administration • Maximize every selling opportunity to achieve store and individual sales targets • Having a flexible approach to the needs of the business • 
 Strong product knowledge • Maintain visual merchandising and display at all times