As a committed and results-driven professional with extensive experience in the luxury fashion sector, I've worked across various domains, including administration, retail, personal shopping, styling, digital styling, and e-commerce. With a blend of creativity and business acumen, I'm known for my forward-thinking approach. My passion for luxury, client development, and continuous learning propels me forward. In my role as a Private Client Junior Stylist at Farfetch, I excel in building enduring relationships and delivering personalised client experiences. With a reputation for exceeding expectations.
• Checking order confirmations • Setting up order allocations to store • Sending weekly reports • Attending team meetings
• Annual Sales of over £500,000+ through client development, VIC appointments and outreach • Developed an active client book consisting of HNWI, international royalty, etc • Hosting regular VIC private appointments to deliver a tailored experience to clients • Creating an excellent client experience from first contact through to delivery, maintaining a seamless customer journey, active engagement and retention. • Assisted in events management for sales events such as the annual Harvey Nichols “Shopping Party” for private and public clients • Driving sales and actively increasing sell- through via multi-channel sales tactics • Engaging within L&D training for cultural awareness to develop confident communication skills within a globalised destination • Converting and retaining digital customers through virtual communications technology such as Hero • Delivering weekly trade reports- sales overview, high/low performance products, sell through, recommendations for inventory swaps, etc • Assistant buyer at Valentino’s seasonal buying appointments at the Milan & Paris showrooms
• Selling luxury designer shoes- Givenchy, Valentino, Céline, Saint Laurent Paris, Balenciaga, Alexander McQueen, Gianvito Rossi and Sophia Webster • Providing a high standard of customer service • Good track record of working towards individual and group sales targets • Experience building long-lasting relationships with clients • Using CRM (Costumer Relationship Management)
• Ensuring a professional image of the company is portrayed at all times • General responsibility for the day to day running of the reception area • Meet and greet clients, staff and visitors, providing a friendly and professional welcome • Dealing with clients- HNWI, Celebrities, Middle Eastern Royalty • Informing staff that their guest has arrived • Answering the switchboard, transferring calls, email detailed messages • Manage the reception inbox responding to staff queries a polite, helpful and timely manner • Manage all meeting rooms bookings via Microsoft Outlook ensuring that any double bookings or conflicts are avoided and any issue are dealt with and resolved • Arranging catering and refreshments for meetings according to requirements • Clear the meeting rooms in a timely manner at the end of all meetings • Check all invoices are correct against orders for catering, courier services and taxis • Check stationery cupboard to see what items need to be ordered • Perform Fire Warden duties
• Creating visual images • Dressing models for shoot • Collating information on customer preferences • Personally assisting with designing a wardrobe for specific needs • Assembling a variety of looks for clients • Digital personal shopping
• Assisting on many editorial & catalogue shoots • Assistant stylist for Sony Play station commercial • Assistant stylist on charity fashion show for Pink Ribbon Foundation • Preparation for show including sourcing items, fittings and alterations • Styling contestants and celebrities for show (Comic Relief Does Fame Academy (BBC1), Grease is the Word (ITV), Britain’s Missing Top Model
• Providing exceptional customer service at all times • Building & developing relationships with customers (HNWI, VIPs and Stylists) & managing my own client book • Confident working in a team and on my own with a 'can do' attitude • Cash management • Ad hoc administration • Maximize every selling opportunity to achieve store and individual sales targets • Having a flexible approach to the needs of the business • Strong product knowledge • Maintain visual merchandising and display at all times