Begum Celebi
I have hands-on experience supporting customers and managing store operations at CLOSWAP fashion events, with strong CRM and upselling skills. I thrive in dynamic retail settings, adapt quickly to shop-floor tasks, and am bilingual in English and Turkish. Passionate about delivering excellent service.
• Conducted market opportunity assessments by evaluating product demand, benchmarking competitors, analysing client pipelines, and reviewing regulatory developments. • Researched client investment strategies to identify cross-selling and upselling opportunities within existing relationships. • Supported client relationship management by reviewing CRM accounts and collaborating with international offices to enhance client coverage and internal knowledge sharing. • Streamlined the sales cycle by working with internal teams to refine the client onboarding process and highlight key product differentiators.
• Organised and promoted student events, coordinating speakers and managing logistics to ensure strong attendance and positive engagement. • Developed communication and teamwork skills by liaising between students, professionals, and university staff.
• Managed the team of 5 registration volunteers, ensuring effective task delegation to set up the registration table and the necessary equipment. • Served more than +400 attendees and speakers during the welcoming process and explained the important information about the event.
• Arranged an average of +55 property viewings weekly by conducting 150 calls and communicating with +50 renters daily. • Utilised Salesforce to efficiently manage customer relations, resulting with a weekly client call quality score of +80% and exceeding the KPI of +15 property holding deposits monthly. • Constantly achieved the highest talk time among interns with +15 hours weekly and accomplished the June intern award for customer centricity.
One-week introduction to FMCG.
• Worked on a real client project focusing on SaaS sales and development with a TAM of $180 billion USD. • Performed detailed activity-based cost analysis to evaluate financial implications of project decisions. • Developed comprehensive two-year budget to by creating a specific and adjustable calculation method for two different budgeting scenarios.
Led the launch of two editions of the magazine, coordinating over 15 contributors per issue and overseeing on-campus marketing and distribution. Organised launch events and spearheaded a creative collaboration with student artists to feature physical artworks.
• Contacted +50 venues and universities to organise a potential event and created introductory templates. • Assisted with customer service for +150 people and store organisation of +300 pieces of clothing during CLOSWAP event in November 2023. • Got intern of the month of the month award for November 2023.
Begum consistently demonstrated exceptional attention to detail, punctuality, and a high level of discipline. I could always rely on her to complete her tasks well before deadlines and to support other team members whenever needed. Her collaborative spirit and strong teamwork were evident in every project we worked on together. Begum is a true high achiever, and I cannot recommend her highly enough.