Begum Celebi
I bring hands-on experience supporting customers and managing store operations at CLOSWAP fashion events, with strong CRM and upselling skills. I thrive in dynamic, fast-paced retail settings, enjoy helping shoppers, and adapt quickly to different shop-floor tasks, schedules, and environments. Bilingual in English and Turkish.
• Conducted market opportunity assessments by evaluating product demand, benchmarking competitors, analysing client pipelines, and reviewing regulatory developments. • Researched client investment strategies to identify cross-selling and upselling opportunities within existing relationships. • Supported client relationship management by reviewing CRM accounts and collaborating with international offices to enhance client coverage and internal knowledge sharing. • Streamlined the sales cycle by working with internal teams to refine the client onboarding process and highlight key product differentiators.
• Managed the team of 5 registration volunteers, ensuring effective task delegation to set up the registration table and the necessary equipment. • Served more than +400 attendees and speakers during the welcoming process and explained the important information about the event.
• Arranged an average of +55 property viewings weekly by conducting 150 calls and communicating with +50 renters daily. • Utilised Salesforce to efficiently manage customer relations, resulting with a weekly client call quality score of +80% and exceeding the KPI of +15 property holding deposits monthly. • Constantly achieved the highest talk time among interns with +15 hours weekly and accomplished the June intern award for customer centricity.
One-week introduction to FMCG.
• Created regular social media content that got published twice a week on finance, ESG, and real estate. • Researched and reported +20 agri-businesses in Turkey for potential investments worth over TRY 1 million. • Managed the relationship with 3 reported start-ups by moderating 10 meetings, resulting with investment agreement.
• Worked on a real client project focusing on SaaS sales and development with a TAM of $180 billion USD. • Performed detailed activity-based cost analysis to evaluate financial implications of project decisions. • Developed comprehensive two-year budget to by creating a specific and adjustable calculation method for two different budgeting scenarios.
• Contacted +50 venues and universities to organise a potential event and created introductory templates. • Assisted with customer service for +150 people and store organisation of +300 pieces of clothing during CLOSWAP event in November 2023. • Got intern of the month of the month award for November 2023.