I excel in customer service, organisation, and communication from managing a beauty business and receptionist roles. I quickly adapt to fast-paced retail settings, confidently handle transactions and client advising, and am skilled in stock control, complaint handling, and maintaining high standards of health and safety.
Coordinated and provided personalised support to service user, ensuring their needs were met while maintaining clear communication with team members to ensure timely and effective service delivery. Demonstrated vigilance and attention to detail by actively listening and observing, to identify any changes in behavior or needs, adapting support strategies accordingly to support individuals needs Committed to continuous learning through training and development to improve service delivery Prioritised health and safety in all aspects of support work, ensuring a safe and secure environment for service users and adhered to organisational health and safety protocols.
Able to identify Clients wants and needs and provide exceptional care Collaborated with external support providers, aiding continuity between caregivers. Worked in team to ensure care plans are up-to- date, appropriate to residents' needs and reflect care being delivered
Explored different departments such as criminal, litigation and advisory teams Supported solicitors by thinking critically and reading supporting evidence analytically to strengthen client cases Worked closely with lawyers to prepare arguments and evidence for trial
Successfully managed and provided personalised eyelash extension services, focusing on understanding and meeting customer needs and preferences. Strengthened communication and listening skills by engaging with clients to ensure satisfaction. Demonstrated strong administrative abilities through scheduling, record-keeping, and coordinating appointments. Gained experience using excel in managing payments, budgeting for supplies, and tracking expenses to ensure smooth project delivery and profitability.
Verbally communicated with customers effectively by booking customers in for services, answering calls and emails and acting as the first point of contact for customer enquiries Used creative and strategic vision for the organisation by developing marketing materials for social media and in- person advertising. Managed time efficiently and obtained organisation skill while balancing work responsibilities and full-time education.