Farhana Khalil
I bring extensive experience across luxury and high street retail, specialising in personalised customer service, product recommendations, upselling, and till operations. Confident working in dynamic store environments, I adapt quickly to new teams and prioritise a positive, engaging shopping experience for every customer.
Product knowledge - knowing what suits a customer based on their skin type and desired outcome.Shade matching for customers.Demonstrating how to apply make up products on customers.Recommending products which may suit the customer.Helping customers locate the right product.Knowledge of stock room.Keeping store tidy and organised.Positive approach to customers.
Positive and appealing presenceUpsell productsGreat product knowledgeGift wrapping productsPersonalised customer service experienceMeeting targets
Luxury customer service.Personalised customer experience to suit their every need.Knowledgable on all products, able to recommend correct items.Professionally gift wrapped and packed items.Prepared online orders.Till trained.
Experience of working across the entire store including: Shop floor, Fitting rooms & stock roomAssisted customers with purchasesPlaced orders for customers for branded productsWhen working on allocated areas on shop floor ensure that all details were correct; beauty (brushes were cleaned), clothing (hangers were correctly spaced), footwear (shoes displayed in correct way), delivery (ensure that upon delivery items were clearly displayed in the correct box and placed in the correct location) &Steam all clothing before placing on shop floorMemorize store layout for items; remembering where they are placed on shop floor & within the stockroomTill operative: taking cash & card payments, also issuing gift cardsIssued oversees customers with specific receipts that they can use to claim back VAT/TAX when returning homeClosing down tills at the end of the dayDealt with customer returns and issue refunds where required
Farhana is a polite and genuinely lovely individual who shows a strong dedication to the betterment of children. She deeply cares about children’s wellbeing and mental health, always striving to create a safe, supportive, and nurturing environment. She consistently aims to cater to each child’s unique needs, ensuring that every child feels seen, heard, and valued. Her compassionate and attentive approach allows children to feel comfortable and confident in her care. Farhana truly finds joy in her work and thrives on seeing a child smile, which reflects her genuine passion and commitment to supporting young learners.
I had the pleasure of working with Farhana and can say she’s a reliable and hardworking team member. She works well with others, is always supportive, and helps create a positive environment. She has strong sales skills and is great with customers, engaging them in a friendly and professional way. I’d definitely recommend her as she brings great energy and a strong work ethic to the team.