Maria Kouyate

Working at Amazon as a warehouse Operator made me gain experience in a different department and make me learn new skills and roles in a Warehouse. I gain training in Stow, Picks, and Packs. My workdays are different, I can be sometime in Pack or Pick or Stow. When a department need helps I always volunteer to go and help out. I sometimes start by doing stow, where my job was to place appropriate items onto merchandise racks. Once the racks are filled, a robot rolls them away and replaces them with another one with spaces. When a customer orders something from Amazon, the robot brings the rack to Pick where I have to take the item and place it in the black bucket to be sent to Pack where I will put the items onto the appropriate boxes. Ability to understand and follow safety practices. Problem-solving duties involving damaged products. Work in a very fast environment, teamwork.

My responsibility was to answer calls and direct people to the right department. Booking appointments via the business system Welcoming workers and clients. Making the monthly payments on time. Setting up new members of staff. Calculating overtime. Maintaining the workplace area clean and tidy. Making sure all the Health and safety was met. When COVID came and its was locke-down I continue to worked from home.

Keyholder, making sure everything is clean and tidy for customers to shop in a safe environment. My duties were to answer calls, respond to questions and processing helping customers to find what they want and advise them on the store product. Answering to emails, Using Social media to advertise our products. Taking orders and card payments. Stock checking and making orders from distributors. Maintaining Health and safety at all time. Cleaning and tidy the work eara. Making customers to sign up on loyalty cards.

Delivering a good customer service in a busy environment, sorting deliveries, advising and taking orders from customers, interpreting the French language to French customers. Working as part of a team in a busy store. Involving moving stock around manually and caring out orders effectively. Maintaining the appearance of the floor sales at all time of the day.

The equivalent to this store would be that of Harrods Luxury store recognition and quality that required an effective delivery of quality customer service. My duties included: stocking shelves, dealing with customers and helping them for their V.I.P personal shopper. Opening the store, informing customers of latest products, gift wrapping goods, cleaning and operating the tills.