I excel in delivering exceptional customer service, demonstrated by my experience as Floor Staff at Goldmills Group. I effectively manage customer interactions and maintain a welcoming environment, showcasing adaptability and strong communication skills essential for dynamic retail roles.
Delivered exceptional customer service by ensuring guests were attended to promptly and professionally. Took accurate food and drink orders, communicated effectively with the kitchen staff, and ensured timely service. Maintained cleanliness and organization of the dining area, ensuring a welcoming and hygienic environment. Managed payment transactions and handled customer queries or concerns with a friendly and solutions-focused approach. Assisted in setting up and breaking down events, including table arrangements and preparation of the dining area.
This took place in my former college in St Helens Carmel college as this taught me leadership and decision making as this was heavily implied throughOut the whole experience, as I know now how to use in day-to-day life as these skills that I have acquired have helped me throughout school and life.