Driven by my passion for fashion retail, I've honed skills in customer engagement, visual merchandising, and inventory management at All Dolled Up Boutique. Excelling in fast-paced environments, my adaptability was further showcased at Decadence Hair and Makeup Academy, always prioritising exceptional service.
• As an Assistant at All dolled up boutique, I played a pivotal role in supporting the overall success of this independent boutique and enhancing the customer experience. Key responsibilities and achievements encompassed: • Customer Engagement: Provided personalized assistance, product knowledge, and styling advice to ensure a positive shopping experience for customers. • Visual Merchandising: Contributed to the boutique´s aesthetic appeal by assisting in visual merchandising and maintaining an organized and inviting store layout. • Inventory Management: Successfully managed inventory control, including restocking shelves, monitoring stock level. • Sales Support: Processed transactions, facilitated sales, and actively contributed to meeting and exceeding sales targets. • Customer Relations: Established and maintained positive relationships with customers, contributing to a loyal client base and fostering a welcoming atmosphere. • Team Collaboration: Worked seamlessly with boutique staff to ensure smooth operations, from opening and closing procedures to effective teamwork during peak business hours. • Social Media Advertising: Actively participated in advertising efforts on social media platforms, contributing to increased brand visibility and customer engagement. • Adaptability: Demonstrated flexibility by assuming additional responsibilities during peak times and providing support in various aspects of boutique operations • My experience at All dolled up boutique not only enriched my interpersonal and organizational skills but also allowed me to actively contribute to the boutique´s online presence through social media advertising initiatives. Lola Mollett
Hair and beauty training academy • As a dedicated Customer Service Assistant at Decadence hair and makeup academy , I played a pivotal role in ensuring a positive experience for clients and students. My responsibilities included: • Client Interaction: Engaged with clients, providing assistance and information about academy services, courses, and scheduling. • Administrative Support: Managed front desk operations, including answering phones, responding to inquiries, and handling appointment bookings. • Student Assistance: Assisted students with inquiries, enrollment procedures, and provided support during practical sessions. • Customer Issue Resolution: Addressed and resolved customer concerns promptly and effectively, contributing to high levels of satisfaction. • Collaboration: Worked closely with academy staff to coordinate schedules, handle walk-ins, and maintain a welcoming and organized reception area. • Promotion and Sales: Actively promoted academy services and courses, contributing to increased enrollment and revenue. • My experience at Decadence hair and makeup academy allowed me to enhance my communication and problem-solving skills in a fast-paced and dynamic environment. I am proud to have been part of a team dedicated to delivering exceptional customer service in the beauty education sector. I have also worked alongside bershka (inditex) on a live project which we had to design our own ideas for spring/summer 2024