Parastoo Mohammadi

Delivered exceptional, tailored client experiences by embodying Balmain's heritage of elegance and innovation, fostering strong customer loyalty and repeat business. Exceeded 120% of sales targets two month in a row by giving excellent customer service, expert knowledge, refined styling advice and a deep understanding of luxury client expectations. Supported daily store operations by keeping the store organized, assisting with stock management, and making sure every client had a smooth and luxury shopping experience.

The Kooples is a premium fashion retailer known for its contemporary and edgy style. I am a Sales Supervisor at The Kooples, working in the flagship store. I lead a high-performing team to achieve sales targets and deliver exceptional customer experiences, ensuring the store aligns with the brand's identity. Directed a high-performing team in a flagship store environment, consistently achieving and exceeding sales targets, contributing to increased monthly revenue, and aligning with the brand's strategic objectives. Fostered long-term customer loyalty by delivering exceptional customer service, providing personalized styling advice and recommendations, and enhancing the shopping experience, thereby increasing client satisfaction. Conducted weekly rolling inventory to ensure stock accuracy, optimize product availability, and prevent operational delays during peak business hours. Trained team members on weekly fashion trends, product knowledge, and sales techniques, improving team performance and driving consistent revenue growth. Demonstrated effective leadership and management skills by streamlining customer flow during busy weekends, managing floor operations, and ensuring operational excellence in a high-pressure flagship environment.

Massimo Dutti is a global leader in refined and timeless fashion. As a Sales Assistant, I focused on delivering outstanding customer experience and supporting store operations, embodying the brand's commitment to elegance and quality. Delivered personalized customer service by understanding clients' preferences and needs, enhancing their shopping experience, and increasing repeat visits. Supported the sales team by assisting customers with product selection and styling advice, contributing to higher conversion rates and overall sales. Ensured the store met visual merchandising standards, maintaining an organized and appealing environment that attracted more customers and boosted foot traffic. Processed transactions efficiently and accurately, reducing wait times and improving customer satisfaction, especially during busy periods.