Results-driven retail leader with extensive experience in production, inventory, and customer service. Successfully managed store operations, led staff training, and enhanced client experiences across luxury jewelry brands. Skilled in inventory control, vendor negotiations, and delivering high-impact customer engagement in dynamic retail environments.
• Reported directly to CEO and led company-wide production and inventory operations across retail, trunk shows, and e-commerce. • Implemented a real-time inventory tracking system, improving operational visibility and inventory accuracy. • Spearheaded the rollout of Monday.com from the production team to the entire organization, enhancing collaboration and project tracking. • Managed high-level vendor negotiations to reduce costs while maintaining quality standards. • Opened two new store locations, overseeing inventory procurement, merchandising, staff onboarding, and operational setup. • Collaborated cross-functionally with sales, marketing, and merchandising to align on product launches and campaign execution. • Directed fulfillment of 200+ custom orders from consultation through delivery, ensuring a white-glove client experience.
• Oversaw day-to-day operations of an $18M+ revenue flagship store, focusing on client engagement and operational efficiency. • Trained and managed 25+ sales associates, leading performance improvement initiatives through coaching and KPI tracking. • Utilized Slack and Salesforce to optimize team communications, scheduling, and clienteling strategies. • Led high-profile events and designer trunk shows, driving customer acquisition, loyalty, and brand awareness.
• Promoted from Office Manager to Acting Store Manager; led store operations, sales training, and customer service initiatives. • Managed inventory planning and vendor relationships, ensuring alignment with seasonal demand and promotions. • Coached new team members in CRM best practices and luxury service delivery, improving client retention and satisfaction.
• Developed and delivered tailored English instruction for professionals in luxury retail and hospitality industries. • Focused on enhancing business communication and customer service skills through immersive training programs.
• Led international recruitment efforts, including sourcing talent from Thailand to support large-scale projects. • Managed procurement, vendor relations, and travel logistics for executive teams and engineering staff.