Laura Mosca

• Design and deliver comprehensive and engaging fashion courses, ensuring alignment with industry standards and trends • Support students in their design projects, helping them refine their ideas and techniques. • Teach technical skills such as pattern making, garment construction, textile and design digital tools

• New fashion sustainable start-up menswear and ladieswear woven and accessories. • Compile the business plan to be presented to the Business Angels. • Analysis of the market from the business, esthetical and culture point of views • Working with designers, technical, marketing and financial teams to set up the first collection

• Reporting directly to the CEO to develop and to manage commercial strategies, planning processes, operating systems and budget • Reporting directly to the Creative Director to deliver the collection from the sketches to the final samples, including the show pieces • Dealing with the factories in Italy, China, and Bulgaria • Managing all VIP orders • Managing external collaborations (Barbour and Fila)

• Fashion start-up menswear and ladieswear woven and accessories. • Reporting directly to the CEO to develop commercial strategies, planning processes, and operating systems. • Performed thorough market research and competitive analysis to find opportunities in Asia, America, and Europe • Setting KPIs, OKRs, values and positions for the sales team and developing tools to support the selling process. • Dealing with the factories in Italy and China • Developing a business plan for investors (venture capital/business angels)

• Report directly to the senior leadership team on store performance including sales, staff turnover, stock control / management and accomplished KPIs. • Develop technical strategies, alongside the Product Director, to maintain and increase profitability, whilst maximising business opportunities and minimise revenue leakage. • Formulate profitable business development strategies to ensure the long-term success of sites, actively managing key operating costs and evaluating performance using key metrics. • Develop and manage operational budgets, providing revenue/forecasting reports. • Hold overall responsibility for the Atelier department; overseeing Machinists, Pattern Cutters, Sample Cutters, Pre-production Coordinators and Product Developers; creating and designing design technical specifications, updating as per seasonal trends and overseeing design sketches, handover of collection pattern, fabrics and specifications to drive innovative product launches. • Manage vendors, supplier and other stakeholders, building profitable long-term relationships, applying strategies to lower vendor costs, actively reviewing increasing and leading negotiations. • Create production schedules for client orders across printing and embroidery, tracking and monitoring progress. • Undertake investor and stakeholder relations; soliciting buy-in for future brand development. • A key player in the Victoria Beckham Ltd 5-year collaboration with Reebok

• Responsible for building and maintaining all strategic and operational sales relationship activities, achieving good business relations and networking opportunities. • Created developed and built a strong pipeline of business to deliver a predictable and growing revenue stream and profit in-line with organisational growth targets. • Managed new accounts, responding to customers via telephone and email; facilitating positive increase in customer satisfaction, retention and growth metrics, establishing and implementing an effective global customer success strategy. • Oversaw the fitting of garments for ladies wear and menswear; measuring garments for “made to measure” and bespoke items (BY APPOINTMENT SELFRIDGES LTD) • Analysed existing workload process; scoping business objectives and leading implementation plans; tracking and monitoring delivery to ensure project outcomes were achieved within tight timeframes. • Created and implemented robust programme timetable, identifying interdependencies within other business units and implementing work-around solutions to mitigate delays on customer delivery. • Deployed governance frameworks and processes to manage risk and quality control processes prior to garment shipping.

• Originally recruited as Technical and Operations Supervisor in 2010; promoted to Senior Technical and Operations Manager in October 2013. • Responsible for the day-to-day operations of a busy Fashion division; leading the smooth running of the workroom; providing technical thought leadership and solution delivery across core areas including technical alterations, original finish creations and implementing robust quality control processes across all garments, including special orders and Harrods own brand. • Managed and evaluated machine resources to ensure productivity and minimal downtime whilst ensuring all relevant health and safety frameworks and legislative process are adhered to. • Coordinated production workflow; strategically planning weekly and daily workflow to meet shipping deadlines. • Implemented continuous improvement activities to reduce scrap and increase productivity. • Acted as Liaison for garment fitting, including VIP/UHNW clients including Private Suite, By Appointment and International Room Ladies and Men • Implemented a strategic structure and financial plan, delegating workload to internal tailors/fitters and trusted external suppliers; increasing in-house production by 50%, improving express orders times within 24 and 48-hour SLA; facilitating cost savings of £300,000 per annum. • Achieving for the first time in the history of the department a profit in reorganising the internal allocation of the jobs vs the internal/external costs • Analysed existing processes, identifying areas for improvements and leading the deployment of a new/improved IT system that automated 60% of daily activity. • Drove team adherence to QM and regulatory compliance strategies including mystery shopper and competitor analysis.

• Managed the Ladieswear, Menswear, Accessories and Kidswear departments • Managed and developed a team of 6 part time and full time staff • Responsible for ensuring orders have been accurately entered onto internal systems • Responsible for visual merchandising in the Kidswear department – also fulfilled the roles of supervisor and retail buyer • Monitored picking, customer returns and shipping, ensuring orders were fulfilled on time • Liaised regularly with the credit, sales, production and shipping departments, regarding shipping, payment and other related queries • Dealt with customers on various queries relating to their orders • Worked closely with the Store Manager, to ensure any issues were communicated and dealt with accordingly • Maintained the order book and assisted in the allocation process Key Achievements • Successfully increased sales by 15% • Achieved Top Seller in Kidswear, Ladieswear, Menswear and Accessories • Successfully reorganised the Kidswear department to ensure greater efficiency • Using own initiative, significantly increased sales of adult clothing by: - Studying customer purchase of multiple items - Creating a spreadsheet of contact details - Sending out the new collection with an invitation to a launch event - Arranging the launch event with Italy and offering a 10% discount

Luxury family atelier, selling ladieswear, menswear and kidswear, in central Milan • Responsible for increasing sales/profits, reducing costs and increasing market share • Responsible for key clients such as: Prada, Gianfranco Ferré, Max Mara, Krizia, Missoni, Trussardi, Mila Schön, Alviero Martini, Fusco, Donna Malisa, Malhas, Annabella and Piazza Sempione • Provided a complete first line service for the prestigious clients, with their expensive fabrics, complicated construction and expensive pieces – production runs of 1,000 pieces maximum and a minimum cost of €200 per piece • Oversaw stock control, ensuring high quality standards and efficient re-ordering – developed a new policy for controlling the stock system • Led the revitalisation of the store • Identified and introduced new products and services • Restructured the product mix within the store • Encouraged a strong team work culture • Responsible for identifying and installing new technology • Handled estimates and client/supplier orders • Produced mid to long term financial forecasts • Translated contracts from Italian to English • Liaised regularly with banks, lawyers and accountants • Responsible for market analysis and strategic market planning, which included: - Creating new product introduction strategies - Devising pricing strategies for new and existing products - Introducing new products to increase market share - Dealing with customer service queries and complaints efficiently - Ensuring sales targets were met and profits increased - Interviewing and recruiting new staff - Supervising departmental assistants - Controlling and coordinating the show room Key Achievements • Successfully improved merchandising strategies • Reorganised territories, ensuring greater efficiency • Significantly improved employee relations • Re-established strong communications and relationships with all suppliers • Successfully streamlined the administration and operating system