An internationally experienced Jewellery Designer with a strong background in customer care and an aptitude for sustainability in fashion. Leverages beneficial aesthetic analysis, materials research, and supplier sourcing skills and is accomplished at building and strengthening multi-faceted relationships with colleagues, clients, and key stakeholders. Knowledgeable and innovative, will confidently utilise new technologies and display a passion for crafting new objects and incorporating unique solutions into them to subvert the usefulness of the materials. Exceptionally organised, consistently maintains high levels of communication, and is renowned for inventive planning and advanced ideas and concepts. Demonstrates excellent recycling and upcycling abilities and cultivates strongerskillsets through informative training and working closely with a dynamic and productive team. Aiming to develop a successful career in sustainability within the fashion industry and to utilise key jewellery design skills, as well as an ability to advise, buy and procure sustainable brands/suppliers to support the building of a sustainable future.
At LUMEN Fashion Consulting, we are more than just a consulting agency – we are enablers and accelerators. We guide designers and brands through every stage of business development, from concept to commercialization. From the initial concept to final commercialization, we provide comprehensive support at every stage: brand creation and strategy, product development and artistic direction, material and manufacturer sourcing, production, commercial strategy, and boosting your brand visibility.
EVE Paris is an emerging fashion brand redefining luxury through exclusivity, limited editions, craftsmanship, and conscious design. Our collections feature a curated selection of exquisite fabrics, blending art, technology, and timeless savoir-faire. At EVE, sustainability isn't a trend — it's part of our DNA, shaping every piece we create. From responsible sourcing to mindful production, we craft enduring pieces for sophisticated women who value beauty with purpose.
Climate action to build a greener Europe!
Brand Concept Manager, Co-creation and Business Developer During this time, I sourced sustainable fabrics from Portugal and designed innovative and eye-catching accessories.
CARLA_M. is a contemporary jewellery brand focusing on upcycling and recycling industrial materials and ensuring a consistent awareness around sustainability and consumption. My successes: ✓Creating of a capsule Collection in 2016 to celebrate the 90th anniversary of Eleutério, a recognised Portuguese filigree brand ✓Won awards at Bijorhca Paris and Maksen Consulting and being successfully selected as one of the Top 5 "Next Big Ideas” for SIC TV Channel in Portugal Stores that have selected my pieces: ✓In Portugal, by Fundação Serralves, CCB, B-Shop Museu Berardo, Loja do Castelo de S.Jorge and BCT Concept Store ✓Various Concept Stores, Galleries and Design Shops in countries such as Japan, Turkey, Hong Kong, Lebanon, Canada, USA, Ireland, Belgium, Italy, France, the Netherlands, and Luxembourg Museums Shops that have selected CARLA_M.: ✓The San Francisco Ballet and Chicago’s Museum of Contemporary Art (MCA) in the United States, and the Queensland Museum in Australia ✓In Italy, the Triennale Design Museum in Milan and the Centre of Contemporary Art Punta della Dogana in Venice ✓Additionally, the Museums of La Pedrera and Casa Milá in Barcelona and the Museum of Applied Arts (MAK) in Austria
Art & Design
In this position, I identified transversal opportunities for organisational improvement. I also defined and implemented solutions that contributed positively to the quality of service and customer satisfaction.
In this role I reduced billing complaints and participations through process optimisation and systems reengineering, ensuring the implementation of new billing and communication scenarios with the Customer and KPI’s definition. My successes: ✓ Created and implemented System Requirements to implement new solutions and new billing scenarios ✓ Identified opportunities for improvement in communication with the Customer through the analysis of Information Requests and Invoicing Complaints ✓ Created a multidisciplinary working group with the responsibility of reporting and follow up to the Company Administration
Fashion Jewellery, Accessories
In this role I successfully analysed complaints and identified reasons for recurrence. I also implemented new procedures for solving customers participations in the first Contact. My successes: ✓ Redefinition of the governance model of the Recurrent Claims Area. ✓ Ombudsman Manager with main role on analysis of Customer complaints sent by Consumer Protection Associations ensuring institutional response to Customer and Associations within the legally established deadlines