Dyanin Alterachs
I bring extensive experience in high street retail, excelling in customer service, sales, stock management, and upselling at UGG and ZARA. Adaptable and detail-oriented, I thrive in fast-paced environments and am fluent in English and Spanish, dedicated to supporting dynamic shop floor teams.
Managing daily customer cases through Gladly, DOMS, UPS Portal, and internal systems. Solving issues related to orders, refunds, exchanges, delivery problems, and warranty claims. Communicating professionally in both English and Spanish. Coordinating with UPS, warehouses (GXO), fraud, payments, and returns teams. Handling complex or sensitive cases, including GOGW resolutions and warranty assessments. Using macros, internal notes, DG summaries, topics, and workflow guidelines. Consistently meeting KPIs and quality standards.
Provided customer service and product recommendations. Supported stock management, replenishment, and store presentation. Contributed to upselling and customer loyalty.
Managed stockroom operations and maintained inventory accuracy. Supported sales floor with replenishment and customer service. Worked efficiently in a fast-paced retail environment.
Supervised team members and ensured high-quality service. Handled shift management, training, and operational tasks. Maintained health, safety, and service standards.
I had the pleasure of working with Dyanin at ZARA, where they consistently demonstrated a strong work ethic, professionalism, and a positive attitude. Dyanin was reliable, proactive, and always willing to support the team, even during fast-paced and high-pressure situations. They showed excellent communication skills and a customer-focused mindset, ensuring high standards were maintained at all times. Dyanin quickly adapted to new tasks, followed procedures accurately, and contributed positively to the overall team dynamic. I found Dyanin to be dependable, motivated, and easy to work with, and I am confident these qualities will be a strong asset in their future roles. I would gladly recommend Dyanin for new opportunities.