Tiarna Walters
With over five years’ luxury retail experience at Fortnum & Mason and Harvey Nichols, I deliver outstanding customer service, drive sales, and maintain excellent product knowledge. Food Safety & Hygiene certified, I thrive in fast-paced environments, adapt quickly, and consistently uphold high standards on the shop floor.
Delivered exceptional customer service in a luxury food hall, combining food preparation with front-of-house sales Provided expert advice on premium products, increasing customer satisfaction and sales Maintained strict food hygiene and safety standards in line with company policies Ensured displays were fully stocked, visually appealing, and aligned with brand standards - Worked collaboratively with team members to manage busy service periods efficiently
Processed high volumes of transactions accurately during peak trading periods Delivered friendly and efficient service, contributing to a positive customer experience.
Engaged directly with customers through face-to-face marketing campaigns Promoted products and services while developing strong communication skills Built confidence in sales techniques and customer interaction
Managed daily routines and provided reliable childcare support Built trusted relationships with families through consistency and professionalism Ensured a safe, structured, and engaging environment for children
Delivered personalised beauty consultations tailored to individual customer needs Built and maintained strong client relationships to encourage repeat business - Achieved sales targets while upholding luxury brand standards
Welcomed clients and supported stylists with daily salon tasks Maintained cleanliness and organisation of the salon environment Assisted in delivering a high standard of customer service