Ramona Dixon-Fyle
I have extensive experience in premium and high street retail, excelling at SpaceNK, Mint Velvet, and House of Fraser. I consistently exceed sales targets, deliver exceptional customer service, and thrive in fast-paced environments with strong skills in stock management, complaint resolution, and team collaboration across diverse retail settings.
Forecast weekly and monthly insurance pipelines to optimize resource allocation and revenue generation. Place insurance policies for construction projects ranging from £100k-£3.5 million. Oversee end-to-end account management and administrative processes for specialist insurance solutions. Ensure accurate client records and compliance with FCA regulations and company standards. Coordinate high-value insurance placements, maintaining strong collaboration with underwriters and clients.
Provided expert advice to senior property developers and national multi-site contractors. Built and maintained robust client relationships, aligning solutions to client-specific needs. Adapted quickly to market fluctuations, implementing innovative strategies to maintain competitiveness. Managed a diverse client portfolio, overseeing bespoke insurance policies with premiums up to £250k. Actively pursued professional development through in-house and external training programs. Prepared and drafted critical policy documentation.
Consistently exceeded weekly and monthly KPI targets by securing 9-15 customer registrations per day, surpassing the target of 3. Efficiently resolved customer complaints, balancing client satisfaction with business priorities. Recognized for outstanding customer service, receiving multiple awards based on mystery shopping results. Selected to represent the company at national beauty events due to exceptional performance.
Collaborated with senior management to optimise and commercialise the 400m² shop floor, meeting all company deadlines. Monitored and reported stock levels, actively contributing to stock loss prevention strategies. Drove sales by maintaining up-to-date product knowledge and forecasting seasonal trends.
Meticulously managed POS transactions with accuracy, ensuring seamless cash flow through meticulous handling of credit/debit card payments, cash transactions, exchanges, and refunds. Led a high-performing team in the busiest department, responsible for staffing schedules and stock allocation.
Ramona is very hardworking, proactive and professional. Someone who is very reliable and I will definitely recommend her and work with her again