Client Engagement Manager
Azzurra is open to new work opportunities
After working as senior legal advisor in the renewable energy sector for 3 years and after completing a master in fashion and luxury management, I decided to take the plunge and move to London and use my enthusiasm for the fashion industry! I loved the new challenges I faced in the events organisation at Alexander McQueen and I thrived with the fast pacing growth during my years at Balenciaga. Here I had the opportunity to access high level trainings and to develop always new ideas and new projects to adapt the brand strategy to ever changing business needs (such as the Hub project during the pandemic and not only).
In this context I felt the need to deepen my knowledge in the client experience field and joined Burberry and then Armani Group as clients engagement manager. In all the brands I loved the process of growing and empowering people around me, providing constant training and collecting feedback to be always updated and relevant and obviously share values and set common goals to achieve.
I’m looking forward to set new boundaries and then exceed them.
Open to relocation
Open to Full-time work
Client Engagement Manager
Giorgio Armani Group
Jul 2022 - Present
Overseeing the UK CRM strategy for the Armani Group Brands – reporting to Head of Retail, dotted line into head of client engagement in Milan
•Plan and implement the CRM Strategy for the UK market (...
Client engagement Assistant
Jul 2021 - Jul 2022
Providing weekly, monthly, and quarterly CRM reports to the Client Engagement sub regional teams and other stakeholders
•Monitoring performance using Tableau
•Supporting in the organisation of clie...
Retail Coordinator UK and Germany
Feb 2019 - Jul 2021
Liaise with the Retail Director of Northern Europe to manage, create and update training materials, producing materials as needed for the morning briefs in compliance with the guidelines provided fro...
CRM & Events graduate trainee
Sep 2018 - Feb 2019
CRM Data Analysis (Customers KPIs) and support in the drafting of the relative reports
•Support in the Events organisations (Fashion shows, clients activation experience in store, partnership with t...
Senior Legal Advisor
Sep 2015 - Nov 2017
Ensuring compliance of the photo-voltaic plants with their obligations, permits, licenses, finance agreements and other project contracts (O&M, EPC etc)
•Contracts drafting and reviewing
Planning Budgeting & Forecasting
Marketing Plan Creation
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