Liliane Williams

• Handled customer queries clearly and professionally, receiving an internal award for service quality and for exceeding personal sales targets by 113% • Maintained accurate records of stock and sales performance as part of day-to-day duties • Delivered personalised, clienteling-style service to repeat and high-value customers, contributing to an increase in customer retention

Took customer orders by phone, recording details accurately and ensuring correct follow-up • Communicated regularly with other station staff to maintain safety and smooth day-to-day operations in a busy transport hub environment • Provided accurate, clear information to customers on first-aid products and non-prescription medicines, requiring precision and good written/verbal communication • Administered a customer loyalty scheme, including data entry and record-keeping to track engagement

• Supported store administration, including stock organisation and inventory accuracy • Assisted with day-to-day operational tasks, contributing to a well-run, efficient team environment

• Took phone calls from clients and guests regarding event arrivals and last-minute changes, relaying information accurately and calmly to the wider team • Operated guest check-in and booking systems across 50+ high-pressure public events, managing footfall and enquiries for crowds of up to 2,000 people • Communicated clearly and professionally with guests face-to-face, resolving queries calmly and efficiently • Worked flexibly across multiple front-of-house responsibilities within the same shift, adapting quickly to changing demands • Delivered discreet, polished hospitality to VIP and high-net-worth guests at exclusive private and corporate events, upholding premium service standards at all times