Waqas Zahid

Delivered an exceptional first impression as the main point of contact in the showroom, greeting all visitors warmly and ensuring a professional, welcoming environment. Supported the full sales process from initial enquiry to vehicle handover - ensuring every customer received a seamless and enjoyable buying experience. Actively identified customer needs, presented suitable vehicle options, and conducted engaging product demonstrations and test drives. Consistently achieved and exceeded individual and team sales targets through confident communication, persuasive negotiation, and excellent product knowledge. Maintained expert understanding of vehicle models, specifications, finance options, and aftersales services to provide informed advice and build customer trust. Handled all customer enquiries efficiently in person, by phone, and via email, ensuring timely follow-up and a high level of satisfaction. Coordinated with sales, finance, and service departments to streamline processes and deliver a smooth customer journey from start to finish. Managed showroom presentation standards, ensuring all display vehicles and materials were immaculate and aligned with brand image. Assisted in planning and hosting promotional events and product launches to drive showroom traffic and build brand awareness. Built long-term customer relationships, encouraging repeat business and referrals through attentive service and aftercare follow-up.

Delivered an exceptional first impression as the main point of contact in the showroom, greeting all visitors warmly and ensuring a professional, welcoming environment. Supported the full sales process from initial enquiry to vehicle handover — ensuring every customer received a seamless and enjoyable buying experience. Actively identified customer needs, presented suitable vehicle options, and conducted engaging product demonstrations and test drives. Consistently achieved and exceeded individual and team sales targets through confident communication, persuasive negotiation, and excellent product knowledge. Maintained expert understanding of vehicle models, specifications, finance options, and aftersales services to provide informed advice and build customer trust. Handled all customer enquiries efficiently in person, by phone, and via email, ensuring timely follow-up and a high level of satisfaction. Coordinated with sales, finance, and service departments to streamline processes and deliver a smooth customer journey from start to finish. Managed showroom presentation standards, ensuring all display vehicles and materials were immaculate and aligned with brand image. Assisted in planning and hosting promotional events and product launches to drive showroom traffic and build brand awareness. Built long-term customer relationships, encouraging repeat business and referrals through attentive service and aftercare follow-up.

Greet customers and qualify them effectively in order to understand their needs Assist customers in selecting their new vehicle and getting them behind the wheel to carry out a test drive as it is an essential part of the decision making process Ensuring sales targets are met on time to increase profits and revenue Resolving customer queries and complaints brilliantly, in a efficient and friendly manner Advertising cars and prospecting potential sales Naturally building a rapport with customers to identify and anticipate needs. As well as proactively promoting suitable vehicle features and benefits To recognize, process and follow-up suitable sales prospects using pro active methods. Processing all required paperwork in an accurate and timely manner. Developing and maintaining a working knowledge of the motor industry, new models and recent improvements/news.

Maximizing sales targets and ensuring all product targets are met. Informing customers about product discounts, new products and building rapport with new and existing customers. Responsible for monitoring sales levels to ensure increasing sales. Provide advice and guidance to customers to help them find the right product and services to meet their needs. Ensuring that all customers are happy with service both during the sale and after they have left the store. Resolving customer queries and complaints brilliantly and in a timely, efficient and friendly manner. Ensuring that all our store standards are achieved. Providing support in other areas of the store. Training and briefing staff on daily bases. Reviewing staff performance every week. Ensuring that the team is up to date with current offers and daily targets. Briefing staff as a team and also individually about daily targets and KPI's. Ensuring that all the Base Line Standards are being fulfilled. Merchandising the department on daily and weekly basis which also includes demo switching and routing. Ensuring that the team is staying positive towards targets and keeping positive environment for team and mainly for our customers.

Advertising cars and prospecting potential sales. To ensure utmost car sales targets are met as well as customer satisfaction. To recognize, process and follow-up suitable sales prospects using pro active methods. Respond promptly to all customer enquiries, communications and requests. Showing customers requested vehicles and providing them with up to date information. Maintaining relationships with clients, liaising with Manager and team to ensure maximized vehicle targets are met. Dealing with incoming and outgoing calls, emailing, scanning, other administrative duties. Ensure vehicle handovers take place to customers complete satisfaction.

To deal with all sales related leads. Maintaining a relationship as a Intermediary between buyer & Seller. Maintaining relationships with Potential Investors. Maintaining relationship with potential Investment Property developers (Like The Centaurus - Islamabad, which is a mixed-use real estate development in the most prime location in Islamabad. Selling their Residencia apartments. To view and evaluate properties. Arranging and attending property viewings. To sell home insurances. To handle day to day cash. Entertaining & responding with emails, incoming outgoing calls & post. Other Administrative responsibilities. Front line Customer dealing.

To lead 25 junior CROs team. To deal with all sale queries. To deal with all problem customers. To deal with all complains regarding company's products. To track vehicles.