Zahra Uddin
Client-facing professional with experience in premium environments, adept at fostering relationships and resolving issues. Proficient in administrative duties, equipment maintenance, and ensuring client satisfaction. Committed to operational excellence and enhancing user experience. Seeking to leverage skills in a customer experience role.
Welcome every customer with enthusiasm and professionalism, reflecting DECIEM's vision. Listen actively to understand needs and recommend the right products with confidence and care. Deliver an exceptional DECIEM experience by upholding service, safety, and store standards. Support training, onboarding, and development of new team members while leading by example. Act as a floor supervisor when needed, ensuring consistency, organization, and customer satisfaction. Support with Opening and Closing procedures.
Served as the primary contact point for tenants and visitors within a premium, design-led workspace. Executed administrative duties including issuing visitor passes, resetting meeting rooms, and processing maintenance requests. Ensured the upkeep of cleanliness, operational functionality of equipment, and accessibility of wellbeing facilities. Cultivated robust client relationships and addressed issues promptly to enhance user satisfaction.