Malcolm Solomon
I bring extensive experience across luxury and high-street retail, excelling in customer service, upselling, and personalised styling. Skilled in stock management, visual merchandising, and handling high-value transactions, I adapt easily to fast-paced shop floors and am passionate about delivering exceptional retail experiences.
Consistently exceeded sales targets with daily transactions averaging £10K–£15K, including single purchases exceeding £5K, while driving a 20% upsell rate through curated wardrobe solutions. Delivered personalised wardrobe curation and bespoke styling services for VIP clientele, ensuring exclusive access to new collections and maintaining a 30% repeat purchase rate. Executed luxury-standard operations including precise stock management of high-value items, quarterly audits with zero discrepancies, and secure handling of £1M+ inventory.
Welcomed and advised 50+ customers per shift on styling, sizing and trend picks, consistently achieving a 15% upsell rate. Operated POS and cash register to process ~£5K daily in sales, handled returns/exchanges and balanced tills with zero discrepancies. Conducted weekly stocktakes and replenishment, flagged low-stock items and liaised with head office to minimise out-of-stocks and shrinkage. Executed floor moves and fresh visual merchandise displays twice weekly—highlighting new arrivals and promotions to maximise footfall.
Conveyed brand values, mission, and personality through design to resonate with the target audience. Established brand recognition by crafting instantly recognizable visual elements like logos, colors, and typography. Created versatile design assets adaptable to diverse platforms, ensuring visual consistency across print, digital, and social media. Boosted brand recall with memorable visual cues and consistent design elements, facilitating easy recognition across different contexts.
Created and managed spec packs and technical documents, ensuring accessibility and accuracy for all team members. Developed and created new pattern designs for various garment and footwear styles. Graphic/print designs for ready-to-wear, accessories, and product design. Collaborated with the marketing team to develop promotional materials for new collections, including photoshoots, videos, and social media content.
Created and managed spec packs and technical documents, ensuring accessibility and accuracy for all team members. Developed and created new pattern designs for various garment and footwear styles. Graphic/print designs for ready-to-wear, accessories and product design. Collaborated with the marketing team to develop promotional materials for new collections, including photoshoots, videos, and social media content.
Collaborated with the design team to develop and present seasonal moodboards and colour palettes. Assisted in the styling and fitting of garments during the pre-production and sample-making stages. Participated in production fittings and assisted in the coordination of garment construction and finishing processes.
Personal assistance for sculptor and spatial artist Jobe Burns to create an exhibition in collaboration with Nike. Ensuring prompt retrieval of essential materials for artwork preparation. Playing a pivotal role in crafting a distinctive and exclusive invitation. Crafting a comprehensive marketing strategy to debut the exhibition.
Providing high-quality sewing and alterations work that meets the customer's expectations. Managed cash transactions at the till with accuracy and efficiency, ensuring smooth and secure processing of payments. Handle customer orders for steaming and pressing of various clothing items such as trousers, wedding dresses, and suits with the utmost attention to detail and quality. Provide exceptional customer service by engaging with customers, providing fabric information, and making necessary changes to garments to fit.