Syeda Tanaz Neha Mohaib

Hostess| Customer Service| Retail

With my recent experience as a Hostess at The Little Bistro, I excelled in greeting and seating diners, managing reservations, and supporting our team during peak hours. Skilled in using POS software and enhancing customer satisfaction through effective communication and service standards.

Previous Brands
Composite Regional Centre
Indian Political Action Committee
The DONER Project
The Little Bistro
Work Experience
Mar ‘23 - Sep ‘23
The Little Bistro

• Greeted and sat over 120 diners per day while upholding the café’s high service standards • Answered phones to schedule, confirm and cancel reservations, provide information about operating hours • Developed an editable seating chart to manage seating during peak hours to decrease customers’ waiting time by 10% • Assisted wait staff during peak hours by bussing tables, taking and delivering orders • Efficiently operated café POS software • Served as a point of contact to ensure smooth communication between customers and staff members

Dec ‘22 - Mar ‘23
Indian Political Action Committee

• Responsible for ensuring the smooth launch and execution of the political campaign ‘Didir Suraksha Kawach’ for 23 districts of West Bengal in India, conducting 120 events with political leaders covering 70-100 Gram Panchayats (villages) every day • Participated in the election monitoring team for Tripura Assembly Election 2023 for two constituencies • Conducted pilot testing of the mobile application 'Didir Doot' in 5 villages of West Bengal to collect scheme-related grievances of people of WB • Worked in liaison with political representatives of the people to ensure timely and effective resolution of the citizens' grievances

Research Associate
Jul ‘21 - Nov ‘22
The DONER Project

• Conducted legal literacy workshops at Government schools in Guwahati providing legal knowledge about fundamental rights to more than 150 female adolescent students of lower economic backgrounds • Collect and document data on incidents of human rights abuse and violence in the northeastern states of India • Maintain a crowd-sourced database to enable faster tracking and resolution of violent conflicts by legal authorities

Jun ‘21 - Jul ‘21

• Collect supplementary information needed to better understand child rights and their violence, exploitation and abuse • Develop strategies for campaigning and advocacy for child rights and protection • Planned and executed a fundraising art exhibition to aid survivors of child sexual abuse in legal and psychosocial services

Jun ‘17 - Jul ‘17
Composite Regional Centre

(Government of India) Guwahati, Assam, INDIA Intern June 2017 – July 2017 • Analyze records, reports and results, or examination information to diagnose medical condition of patient

Retail Experience
Complaint handling
Client Help
Product setup
Product labelling
Inventory control
Order preparation
Stockroom management
Store Maintenance
Delivery processing
Education & Training
SOAS University of London
Unknown - ‘24
Master of Science
South Asian University
Unknown - ‘22
M. A. International Relations Security Studies,
Lady Shri Ram College for Women, University of Delhi
Unknown - ‘19
B. A. (Hons)
Gurukul Grammar Senior Secondary School
Unknown - ‘16
12th Grade (CBSE)
Maria's Public School
Unknown - ‘14
10th Grade (CBSE) Social sciences, Science, Mathematics,