More than 15 years experience in international corporations Expert in design and facilitation of retail training content Global training strategy and scalable action plan Skilled team leader and manager in luxury retail
I lead the regional teams and provide them with the relevant content to ensure a flawless omnichannel client experience and a continuous client relation 261 stores, 2900 pax > Create a global strategy that results in the roll out of a blended approach of digital & 'phygital' content to guarantee a flawless & consistent client experience and customer relationship > Develop store leadership teams in her management and coaching capabilities
$11M Net/ $56,9M Retail, +18% - 50 countries - 20 leaders > Ensure sales & support development of the education leaders through coaching and TTT meetings >100% of staf educated in 2 months - double digit growth in retail
MAC - $600M Net/ $1B Retail - 57 countries - 1130 people > Create and facilitate 4 day on boarding workshop for new and existing MROs to support acceleration > 80% of teams trained in 2 years - content globally deployed
Creating & deploying store manager and regiona director training content for EMEA and the rest of the world
Yves Saint Laurent Beauté France - $25M Net - 6 people > Support the development of the regional sales & training managers >120% achievement of the retail sales objectives
Kiehl's + shu uemura - $24M Retail - 17 countries - 18 people > Opening of Turkey and Israel, including press days, training and educations of the store managers and selling teams >150% of achievement of sales on year 1 and low staf turnover
40 skincare, makeup and fragrance brands - $90M > Creation from scratch of Rexaline, collaborating with marketing on claims, promises, and selling tools > most successful 360° in-house launch - 130% overachievement of objectives for 6 months
30 skincare, makeup and fragrance brands - $50M > Create, educate, facilitate TTT for regional trainers and staf for the launch of the strategic products > Best and most sustainable launch of the history of Sephora at the time, with a 6 week waiting list