With over 5 years of leadership in retail, I've honed skills in team motivation, sales growth, and exceptional customer service across luxury brands. Proficient in English, adept at upselling, CRM, and inventory management, my focus is driving sales while ensuring customer satisfaction.
Lead the sales team to achieve targets, provide exceptional customer service, and manage store inventory and staff performance. Ensure brand-aligned displays, and train staff to maintain and update visual setups. Oversee daily store operations, ensure compliance with policies, manage scheduling, and handle administrative tasks like cash handling and reporting. Training and Development Supervisor: Design and conduct training programs for staff development, assess training effectiveness, and mentor employees for career growth. Manage inventory levels, conduct stock audits, implement control measures, coordinate with suppliers, and maintain accurate inventory records.
Manage Workflow and training new hires. Evaluate performance and provided feedbacks. Create and managed team schedules. Increase sales volume and meeting sales target. Monitor online orders and ensured timely deliveries. Helpe to resolve employee issues and disputes.
Coordinated with the Retail Sales Representative team to provide excellent customer relations management. Up sell and Cross sell products Ensured racks are fully stocked and manage returns of merchandise. Meet Sales goals. Informed customers about discounts and special offers. Provide customer feedback to the store Manager, Provide training to new cashiers and stocking staff.
Teamed up with co-workers to ensure proper customer relations management. Ensured high levels of customer satisfaction through excellent sales service. Contributed to team effort by accomplishing related results as needed. Helped customers find the products that meet their needs. Documented and maintained sales record spreadsheets. Built customer relations through follow-up calls and mailings. Communicated with customers and provided guidance.
Managed a team of representatives offering customer support. Oversaw the customer relations management process. Resolved customer complaints brought to your attention. Created policies and procedures. Planned the training and standardization of service delivery. Selected and hiring new staff. Monitored the work of individual representatives and of the team. Conducted quality assurance surveys with customers and providing feedback to the staff. Possessed excellent product knowledge to enhance customer support. Maintained a pleasant working environment for your team.
Taught basic English skills including reading, writing, and speaking. Compose lesson plans in order to successfully incorporate the full duration of each lesson. Executed lessons efficiently using different styles of teaching depending on the content. Engaged students to ensure a lively classroom atmosphere. Instructed students about the structure and content of the English language. Taught students the spelling of words, and their meanings. Emphasized the rules of composition, grammar and sentence construction. Taught students the correct pronunciation of words. Taught students to think critically when studying literature and poetry. Taught students to analyze and question media reports, advertisements, and news reports. Donated books 2011