Inaya Saleq
Well-presented, confident, and customer-focused professional with proven experience in reception, front-of-house, and administrative support roles. Skilled at creating a warm and professional first impression, managing calls and visitor flow, and ensuring reception areas are always organised and welcoming. Brings a strong background in high-end customer service environments, excellent organisational skills, and proficiency in Microsoft Office Suite. Comfortable working independently or as part of a team to ensure smooth daily operations and deliver consistently high service standards.
First point of contact for customers, internal teams, and external representatives. Managed reception-style duties including call handling, appointment scheduling, and visitor enquiries. Coordinated team schedules, departmental admin, and maintained accurate records. Ensured front-of-house and customer areas were clean, organised, and welcoming. Handled customer queries and complaints in person and over the phone, resolving issues efficiently. Supported staff training to maintain high standards of customer service.
Delivered exceptional service in luxury retail environments. Provided a professional welcome, managed client enquiries, and offered tailored product advice. Collaborated with store teams to resolve operational challenges quickly and effectively. Maintained presentation and cleanliness of service areas.
Acted as first point of contact for customers across multiple luxury brands. Maintained a professional and friendly reception presence while directing enquiries appropriately. Monitored and maintained clean, organised customer areas in line with brand expectations.
Managed daily administrative tasks, including invoicing and account handling. Oversaw and resolved money discrepancies, ensuring accurate financial records. Organised all booking and office systems to improve workflow and efficiency. Created and maintained customised Excel spreadsheets to track accounts, appointments, and outstanding payments. Followed up with customers regarding bookings and service updates in a professional manner. Acted as a point of contact for customer queries and coordinated with the service team to ensure smooth daily operations.