Aayush Jain

Customer Sales Advisor | Store Manager | Retail Sales Assistant

With a passion for fashion retail, I've excelled in creating personalised customer experiences across luxury and fast-paced environments. As a Store Manager at Fynd and a Sales Associate at Armani Exchange, I led teams to meet sales targets and built strong customer relationships with expertise in womenswear, accessories, and leather goods.

Previous Brands
Armani Exchange
Fynd - Reliance Brands Limited
The Night Club
Work Experience
Customer Service Advisor (Part-Time)
Mar ‘23 - Jan ‘24

• Handled transactions averaging £250,000 weekly for customers in the UK, EU and Australia. • Solved IT related problems for 800+ customers monthly. • Helped customers with digital transactions, fraud checks. • Account Management. • Financial Portfolio Management.

Bartender (Part-Time)
Sep ‘22 - Feb ‘24
The Night Club

• On an average served 250+ plus drinks ever shift quickly and accurately for high volume of club guests. • Built loyal customer base through friendly service and conversation • Did Barback work like stocked bar with liquor, mixers, garnishes and replenished as needed throughout shift. • Keeping the Bar area clean & Tidy, Handled Till along with making drinks. • Checked IDs and monitored alcohol consumption of patrons to ensure responsible service, Upheld liquor laws and health regulations for beverage service

Store Manager - Superdry
Sep ‘19 - Aug ‘22
Fynd - Reliance Brands Limited

• Managed daily store operations including inventory, logistics, customer service for busy Mumbai retail location. • Led a sales team of 15 associates by training, assigning tasks, monitoring performance, and providing regular feedback. • Built relationships with customers through personalized service and addressed issues to ensure repeat business. • Trained new hires on store policies and brand's core values on exceptional quality and client care. • Highlight achievements like sales targets met, reduced inventory issues, and positive customer feedback.

Retail Sales Associate
May ‘17 - Aug ‘19
Armani Exchange

• Welcomed customers to high-end retail boutique, determined needs and recommended Armani products to enhance wardrobe and fit personal style. • Developed rapport with affluent clientele resulting in repeat purchases and multiple referrals. • Leveraged knowledge as trained Armani Brand Ambassador to educate customers on fabrics and cuts suiting their preferences. • Managed entire sales process providing world-class hospitality from inquiry to checkout to after-sales care.

Retail Experience
Retail Category
Work Environment
Travel retail
Product Category
Leather goods
Health & safety
Direct manager - Club Manager, The Night Club
Sep 2022 - Feb 2024

great worker, efficient and reliable

Education & Training
POLIMI Graduate School of Management
‘23 - ‘23
Digital Transformation & Luxury Brand Management - Certificate
University of Leeds
‘22 - ‘23
Master of Business Administration