With a foundation in customer service from esteemed companies like Marks & Spencer and Neal's Yard Remedies, I excel in identifying customer needs and providing personalised recommendations. My experience spans high street to luxury retail sectors, consistently exceeding sales goals by engaging effectively with customers across various environments.
• Supervised students during GCSE and A-level exams. • Ensured compliance with exam regulations. • Accommodated individual students with special needs. • Managed exam setup and script handling.
April 2023 – August • Engage in inbound and outbound calls to existing customers. • Resolve payment issues and billing queries efficiently. • Contact customers with unpaid bills, facilitating payments and payment plans. • Maintain a high level of customer service. • Work independently from a remote home office.
• Identified customer needs and provided relevant products and services. • Demonstrated patience and professionalism in handling challenging situations.
• Processed incoming calls and inquiries. • Achieved highest overall performance score of 100% . • Resolved complaints to ensure customer satisfaction. • Met sales targets.
• Facilitated activities and discussions on various topics with young people. • Built rapport and provided support to youths on social, personal, and educational matters.
• Established customer needs and provided personalized recommendations. • Consistently exceeded sales goals by 50% . • Maintained in-depth product knowledge.
• Delivered high-quality customer service. • Processed sales, returns, and refunds. • Managed cash and payment systems.