Dieu-Merci Mutombokadi
With experience at H&M and supporting large-scale events, I deliver excellent customer service, handle transactions, and adapt quickly on the shop floor. I’m passionate about creating positive shopping experiences, supporting teams, and maintaining high standards in fast-paced, high street retail environments.
Founded and manage an independent beauty business, overseeing digital booking systems, client requirements, finances and day to day operations. Served 300+ customers, analysing their needs and processing business to implement digital solutions, improve efficiency and overall improve customer experience. Deliver hands-on beauty services while managing client expectations, resolving issues and maintaining a high standard of customer service.
Delivered high-quality customer service, resolving queries and providing appropriate solutions. Led and supported team members during daily operations, delating and completing tasks. Ensured targets and standards were consistently achieved.
Worked effectively under pressure during large scale events, managing customer requests and maintaining efficient service.