Rachel Donley
A senior business leader who empowers organisational performance through data-driven employee learning and continuous development. I build and lead high-performing, diverse, and empowered L&D teams across global organisations, complex matrix structures, and dynamic start-up environments, utilising my operational background and solid financial acumen to deliver learning and performance solutions that meet business needs and support broader organisational strategy. A tenacious and creative problem-solver, I’m experienced delivering learning solutions using internal and external resources, including my own extensive instructional design & development skills. I use my expertise to help solve business problems, empower and engage employees, and coach, mentor, and grow others.
Global leadership of the Learning & Capability division, supporting global external clients and internal employees. Learning strategy, instructional design, competencies, performance and development cycles, talent management and professional development.
Head of Learning for KFC US market, a geographically dispersed, 97% franchised system of 4100+ restaurants and licensees with 250,00+ restaurant employees (front line employees to senior leaders). Lead training strategy, gap analysis, program creation, and implementation for all retail/restaurant-level learning needs across the company and franchisee-owned restaurants. Includes induction, core job capability, new products or procedures, career growth, leadership development, culture, and DEI for all non-Head Office employees. Lead and coach a team of high-potential learning professionals. Senior learning business partner to internal and cross-brand partners, key stakeholders, and senior leadership. Global experience.
Head of Learning for KFC US market, a geographically dispersed, 97% franchised system of 4100+ restaurants and licensees with 250,00+ restaurant employees (front line employees to senior leaders). Lead training strategy, gap analysis, program creation, and implementation for all retail/restaurant-level learning needs across the company and franchisee-owned restaurants. Includes induction, core job capability, new products or procedures, career growth, leadership development, culture, and DEI for all non-Head Office employees. Lead and coach a team of high-potential learning professionals. Senior learning business partner to internal and cross-brand partners, key stakeholders, and senior leadership. Global experience.
Lead learning team to create restaurant-level training for KFC US system
Lead learning team to create restaurant-level training for KFC US system
Learning strategy, curriculum design and development, strategic business partner, eLearning development, gamification and creative modalities.
Learning strategy, curriculum design and development, strategic business partner, eLearning development, gamification and creative modalities.
Full-cycle curriculum development and broad instructional strategy design and implementation.
Full-cycle curriculum development and broad instructional strategy design and implementation.
Full-cycle instructional design for restaurant-level employees.
Full-cycle instructional design for restaurant-level employees.
Lead merchandising and operations of three departments in large, high-volume department store.
Recruitment Process Outsourcing
Product merchandising and fill, customer service, inventory, promotions, directing department staff