Adaptable Omni Sports Leader at Decathlon with a focus on customer service and sales conversions. Proficient in Salesforce CRM, I enhance client interactions, manage team rosters, and streamline billing processes to boost revenue. Skilled in stock control, transactions, and handling inquiries efficiently.
• Delivered excellent customer service in a fast-paced environment. • Operated tills, processed transactions, and ensured seamless bar operations. • Managed beverage service efficiently to maintain high standards.
• Managed customer service and ensured efficient billing processes. • Worked with Salesforce CRM to enhance customer interactions and sales conversions. • Coordinated team rosters and inbound call management. • Successfully converted major inquiries into confirmed sales, increasing revenue.
• Communicated effectively with venue partners across India. • Supported the team in streamlining communications for better coordination.
• Worked closely with the Assistant Vice President of Innovations & EPMO on various projects • Supported the development and optimization of project concepts to ensure alignment with strategic goals. • Monitored team performance and offered feedback to drive improvements. • Managed project documentation, schedules, and budgets, ensuring timely delivery. • Generated detailed reports on project activities for stakeholders.
• Supervised the loading and unloading of containers, ensuring proper documentation and compliance. • Built and maintained relationships with existing and potential clients through targeted promotional emails. • Maintained a database of client interactions and ensured consistent communication.