I bring hands-on experience from AllSaints, Canada Goose, and Urban Outfitters, excelling in customer service, upselling, POS operations, and visual merchandising. I thrive in fast-paced retail, adapt quickly to new environments, and focus on delivering positive shopping experiences across luxury and premium fashion settings.
Delivered high-quality customer service in a busy retail environment Upsold and cross-sold products by identifying customer needs Maintained product knowledge to explain features and benefits Processed cash and card payments accurately using POS systems
Guided customers through product selection and purchasing decisions Built strong customer relationships to encourage repeat visits Handled transactions, returns, and exchanges efficiently Supported visual merchandising and store presentation
Delivered engaging service in a high-volume retail environment Achieved a 20% uplift in individual sales through proactive upselling Replenished stock and maintained organised, attractive displays